Open To Work
Audrey Gonzalez
Arc'teryx
Hackensack
Summary
Senior retail leader with extensive experience launching and directing high-volume flagship locationsin NYC's most competitive markets. Proven ability to build large teams, drive multimillion-dollar sales growth, and deliver top-tier KPI performance including conversion, DPT, and operational excellence. Recognized for influencing company-wide leadership standards, developing future leaders, and shaping operational policy. Strong background in operations management, talent development, merchandising, and performance leadership.
1
Language
1
Certification
9
years of professional experience
Work History
Store Director
1 Year- Hired and onboarded 90 product guides in 6 weeks for Arc'teryx's first U.S. flagship location
- Recruited, trained, and developed 4 store leaders, establishing a strong leadership bench.
- Surpassed opening-quarter sales goals by 10% within the first 3 months; led NY market in conversion.
- Achieved highest conversion and highest dollars per transaction (DPT) in NY within the first 9 months.
- Influenced company-wide leadership standards through elevated floor leadership practices.
- Developed new operational policies adopted into Arc'teryx Standard Operating Procedures.
- Nominated for the second annual Arc'teryx Leadership Awards for brand impact.
Store Manager
4 Years 4 Months- Built and executed business strategy for the brand-new Times Square Flagship.
- Recruited and developed an entirely new team under accelerated timelines
- Exceeded company sales goals by over $1M in first two months
- Achieved #1 highest-volume store in the company, generating $7M in year one and doubling the volume thereafter.
- Led district-wide leadership training initiatives
Flagship Store Manager
1 Year 8 Months- Directed 6 leaders and 100 sales associates to deliver $20M annually.
- Selected by CEO to facilitate beauty product knowledge and sales training for Regional and District Managers.
- Surpassed LY sales by 8%; achieved highest conversion growth in region.
- Supported regional succession planning through talent development and Promotions.
District Manager in Training
1 Year 10 Months- Led training programs for new store managers, enhancing operational efficiency and team performance.
- Developed strategic sales initiatives to maximize revenue and improve customer engagement across multiple locations.
- Analyzed sales data to identify trends, informing inventory management and promotional strategies.
- Collaborated with cross-functional teams to streamline processes, resulting in improved operational workflows.
Education
Bachelor of Science - Business Management
Skills
Operations Management
Talent Recruitment
Team Development
Performance Management
Visual Merchandising
Leadership Development
KPI & Sales Growth
Training & Onboarding
Customer Experience Strategy
Mult-Unit Leadership
Shrink Reduction
SOP Development
Certification
HR Fundamentals Certificate- Baruch College
Languages
Spanish
Professional Working
Timeline
Store Director
Arc'teryx
08.2025 - Current
Store Manager
Aerie By American Eagle
04.2021 - 08.2025
Flagship Store Manager
Victoria Secret
01.2019 - 09.2020
District Manager in Training
Victoria Secret
03.2017 - 01.2019
University of Massachusetts, Amherst
Bachelor of Science from Business Management