Summary
Overview
Work History
Education
Skills
Timeline
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SIERRA GUERIN

SIERRA GUERIN

NORTH PORT,FL

Summary

Dynamic Shift Leader at Wendy's with proven expertise in inventory management and cash handling. Enhanced customer satisfaction through exceptional service and effective communication. Recognized for fostering a positive team environment and driving sales through upselling techniques. Committed to maintaining safety compliance and operational efficiency in fast-paced settings.

Overview

2020
2020
years of professional experience

Work History

Shift Leader

Wendy's
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.

DSP

Loveland Center
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.

Delivery Driver

Semper Delivery
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.

Crew Member

Wendy's
04.2018 - 07.2019
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.

Education

North Port High School

Skills

  • Inventory management
  • Point of sale
  • Cash handling
  • Safety compliance
  • Customer service
  • Communication skills
  • Time management
  • Positive attitude
  • Customer service focus
  • Flexible schedule
  • POS system operation

Timeline

Crew Member

Wendy's
04.2018 - 07.2019

Shift Leader

Wendy's

DSP

Loveland Center

Delivery Driver

Semper Delivery

North Port High School

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SIERRA GUERIN