Sierra Guerin Ray
Liberty Hill
Summary
Results-oriented professional with over a decade of experience in operational leadership, team development, and financial management within high-volume environments. Proven track record of driving operational excellence, maximizing profitability, and cultivating high-performing teams. Committed to leveraging extensive management skills and dedication to excellence to contribute to organizational success. Strategic thinker focused on fostering innovation and efficiency in all aspects of operations.
Overview
23
23
years of professional experience
1
1
Certification
Work History
General Manager
Dairy Queen
Liberty Hill, Texas
04.2018 - Current
- Direct all operational aspects of a top-performing QSR unit with annual sales exceeding $2.4 million.
- Lead, train, and manage a team of 40 employees, fostering a positive and productive work environment that reduces turnover and improves team morale.
- Implement strategic cost-control measures for labor, inventory, and supplies, consistently meeting or exceeding profitability targets.
- Analyze financial reports (P&L statements, sales data) to identify trends, forecast needs, and develop strategies for sustained growth.
- Uphold brand standards for product quality, customer service, and facility cleanliness, resulting in high customer satisfaction scores.
- Manage inventory, procurement, and vendor relationships to ensure product availability and control waste.
Restaurant Manager
El Patron Bar & Grill/Ezel Nightclub, Full-Service
Cedar Park, Texas
01.2011 - 01.2015
- Oversaw daily front-of-house and back-of-house operations, ensuring seamless service and adherence to company standards.
- Recruited, hired, and trained staff, focusing on developing key talent for future leadership roles.
- Managed weekly scheduling and payroll to optimize labor costs while maintaining exceptional service levels.
- Addressed customer inquiries and concerns promptly and professionally, building guest loyalty.
Assistant Manager
K & S Cafe
Willowick, Ohio
01.2003 - 01.2010
- Supported the General Manager in all aspects of restaurant operations, including opening and closing procedures.
- Assisted with inventory management, order placement, and staff supervision.
- Played a key role in executing local marketing initiatives to drive traffic and increase sales.
- Maintained a safe and compliant work environment according to health department and company regulations.
Education
Associate of Science - Human Resources Management
Central Texas College
Killeen, TX06-2028
Associate of Arts - Liberal Arts
Jefferson College
Hillsboro, MO01.2014
High School Diploma - undefined
Liberty Hill ISD
Liberty Hill, Texas01.2003
Skills
- Leadership & Team Development: Training, Mentorship, Performance Management, Scheduling, Conflict Resolution, Team Building, Employee Relations
- Operations Management: Inventory, Supply Chain, Quality, Safety (ServSafe), P&L
- Financial Acumen: Budgeting, Forecasting, Cost Control, Labor Management, Cash Handling, Sales Growth
- Customer Service: Guest Relations, De-escalation, Problem Solving, Service Efficiency, Brand Ambassadorship
- Technical Proficiency: POS Systems, Microsoft Office (Word, Excel), Restaurant Management Software, Data Entry
Certification
- Situational Leadership Training - 2020
- Certified General Manager, Dairy Queen - 2020
Timeline
General Manager
Dairy Queen
04.2018 - Current
Restaurant Manager
El Patron Bar & Grill/Ezel Nightclub, Full-Service
01.2011 - 01.2015
Assistant Manager
K & S Cafe
01.2003 - 01.2010
Associate of Arts - Liberal Arts
Jefferson College
High School Diploma - undefined
Liberty Hill ISD
Associate of Science - Human Resources Management
Central Texas College