Sierra Gump
East Liverpool
Summary
Dynamic and resourceful Executive Assistant with a proven track record at True North LLC, excelling in office management and customer service. Expert in maintaining confidentiality and streamlining office operations, significantly enhancing efficiency. Skilled in conference planning and problem-solving, adept at fostering professional relationships and supporting senior management to achieve organizational goals.
Overview
5
5
years of professional experience
Work History
Executive Assistant
True North LLC
Chester, WV
10.2023 - Current
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Improved office efficiency by implementing new filing systems and document management processes.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Contributed to budget management by tracking expenditures and identifying cost-saving opportunities.
- Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
- Supported HR activities, facilitating hiring process by scheduling interviews and liaising with candidates.
Gambling Cafe Attendant
Morgantown Development
Chester, WV
08.2020 - 10.2023
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe setting.
- Participated in staff training sessions, gaining valuable knowledge on cafe operations and customer service techniques.
- Maintained cleanliness of the cafe, ensuring a welcoming environment for all guests.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain positive relationships.
- Supported management in achieving monthly sales targets by actively promoting new products or limited-time offers to customers.
- Addressed guest complaints and resolved issues to promote satisfaction.
Education
No Degree - Accounting
Kent State University
East Liverpool, OH05-2013
Skills
- Executive support
- Administrative support
- Office management
- Strong problem solver
- Schedule & calendar planning
- Office administration
- Meticulous attention to detail
- Information confidentiality
- Customer Service-oriented
- Professional and mature
- Proofreading
- Resourceful
- Phone etiquette
- Appointment setting
- Conference planning
Timeline
Executive Assistant
True North LLC
10.2023 - Current
Gambling Cafe Attendant
Morgantown Development
08.2020 - 10.2023
No Degree - Accounting
Kent State University
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