Sierra Hembree
Orlando ,FL
Summary
Dynamic and dedicated FOH Team Member with a proven track record at Gyu-Kaku, excelling in guest relations and salesmanship. Recognized for enhancing customer experiences through effective communication and efficient order processing. Skilled in training new staff and maintaining cleanliness, contributing to a positive team environment and high customer satisfaction.
Overview
9
9
years of professional experience
Work History
FOH Team Member
Gyu-Kaku
Orlando, FL
07.2021 - 08.2025
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
- Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
- Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.
- Contributed to a positive team environment by assisting coworkers with tasks when needed.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Utilized point-of-sale systems effectively, accurately entering orders and processing payments with minimal errors.
- Coordinated with kitchen staff to ensure timely delivery of orders, minimizing wait times for customers.
- Adapted well to changes in daily operations due to various factors such as unexpected rushes or staffing shortages.
- Participated in regular training sessions to stay up-to-date on menu items and promotions, offering knowledgeable recommendations to customers.
- Assisted in training new hires on company policies and procedures, fostering a supportive atmosphere for newcomers joining the team.
- Collaborated closely with other FOH Team Members during busy shifts to streamline workflow and serve guests more efficiently.
Crew Member
Dunkin Donuts
Clermont, FL
11.2018 - 06.2021
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Increased customer satisfaction with prompt and accurate order taking.
- Assisted in menu development by providing feedback on popular items and customer preferences.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
Crew Member
McDonald's
Wilmington, NC
05.2016 - 09.2018
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
Crestview High School
Crestview, FL05.2021
Skills
- Order taking
- Cleanliness
- Salesmanship
- Phone etiquette
- Table setting
- Team collaboration
- Greeting guests
- Social perceptiveness
- Money handling
- Professional appearance
- Complaint handling
- Payment processing
- Training and mentoring
- Guest relations
- Staff coordination
- Allergy awareness
- Seating arrangements
- Personal hygiene
- Point of sale systems
- Active listening
- Task prioritization
- Multitasking Abilities
- Excellent communication
Timeline
FOH Team Member
Gyu-Kaku
07.2021 - 08.2025
Crew Member
Dunkin Donuts
11.2018 - 06.2021
Crew Member
McDonald's
05.2016 - 09.2018
Crestview High School