Summary
Overview
Work History
Education
Skills
Timeline
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Sierra Henderson

Ocala,FL

Summary

I'm a hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer service position. Ready to help team achieve company goals.

Overview

10
10
years of professional experience

Work History

Sales Representative

Verizon Wireless
08.2021 - Current
  • Generate sales by inviting customers to the store with outbound calls and text messages
  • Give personalized explanations on the basics of products to provide the customers with confidence when purchasing
  • Answer customer questions about products and services, help locate merchandise and promoted key items for a top down solution.
  • Collaborate with my team to address and resolve systematic or technical issues
  • Assist other Verizon Locations when support is needed.

Print Marketing Associate

Staples
03.2021 - Current
  • Identify appropriate marketing tools and target customers for appropriate products.
  • Partner with customers to deliver customized printing solutions, including posters, brochures, and business cards, ensuring complete satisfaction
  • Open and close the department
  • Develop and advocate marketing solutions tailored for business customers
  • Assist customers operate self-service printers
  • Manage departmental activities while ensuring timely fulfillment of customer orders

Night Auditor / Night Laundry

Extended Stay America
12.2018 - 10.2020


  • Collaborated with team members during shift swaps to handle guest requirements from check-in through check-out.
  • Complete night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Handle laundering tasks, including washing, folding, and organizing all items for the next workday day.
  • Wash and sanitize dishware and utensils then bundle dishware sets for use for guest the following day.
  • Ensure that all doors are secure at night to ensure safety
  • Prepared and arranged the breakfast nook each morning

Customer Service Associate

Winn Dixie
02.2015 - 09.2018
  • Greet, assist, and express appreciation to all customers
  • Address and resolve customer issues or complaints with efficiency
  • Oversee cashier tills and ensure accurate financial balances
  • Stay informed about front-end operations and updates to store policies and procedures
  • Stock and organize front-end products and supplies
  • Provide professional telephone service, ensuring customers are directed to the appropriate department
  • Restock returned or discarded items
  • Perform standard cashier duties
  • Manage cashier breaks and delegate daily tasks
  • Complete administrative paperwork
  • Oversee service desk operations, including refunds, Western Union transactions, money orders, and lottery services

Cashier

Winn Dixie
08.2014 - 02.2015
  • Welcome and thank customers for their business
  • Inform customers about sales and ongoing promotions
  • Maintain register and checkout lanes to ensure cleanliness and service standards
  • Ensure front-end products and supplies are consistently stocked
  • Support the training of new cashiers
  • Carry out additional tasks as requested
  • Process and return discarded or returned merchandise

Education

Animation -

Johnson County Community College
Overland Park, KS
12.2019

Visual Development -

Academy of Arts University
San Francisco, CA
12.2016

High School -

Louisiana Connection Academy
Baton Rouge, LA
05.2016

Skills

  • Excellent Communicator and Listener
  • Solid Work Ethics
  • Strong Problem Solving Skills
  • Independent and Team Player
  • Self-Starter
  • Staying Calm Under Pressure
  • Devoted to Helping Others
  • Basic Computer Knowledge

Timeline

Sales Representative

Verizon Wireless
08.2021 - Current

Print Marketing Associate

Staples
03.2021 - Current

Night Auditor / Night Laundry

Extended Stay America
12.2018 - 10.2020

Customer Service Associate

Winn Dixie
02.2015 - 09.2018

Cashier

Winn Dixie
08.2014 - 02.2015

Animation -

Johnson County Community College

Visual Development -

Academy of Arts University

High School -

Louisiana Connection Academy

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Sierra Henderson