Sierra Johnson
Chicago,IL
Summary
Driven sales professional with a proven track record, excelling in customer success management and sales closing. Demonstrates exceptional work ethic and customer service excellence, significantly enhancing customer satisfaction and loyalty. Skilled in conflict resolution and known for reliability, consistently achieving and surpassing sales targets.
Overview
7
7
years of professional experience
Work History
Sales Representative
Cricket Wireless
Chicago, IL
02.2021 - 04.2023
- Provided technical support to customers with existing devices and troubleshooted issues they were having.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Worked closely with team members to ensure all customer requests were fulfilled quickly and accurately.
- Greeted customers, provided information about products and services.
Sales Associate
Metro by T-Mobile
Chicago, IL
09.2019 - 12.2020
- Organized displays in order to attract more customers into the store.
- Processed payments using point-of-sale systems.
- Received shipments of merchandise, unpacked them, and stocked shelves accordingly.
- Greeted customers to determine wants or needs.
Cashier and Customer Service
Sam's Club
Evergreen Park, IL
09.2016 - 09.2018
- Learned roles of other departments to provide coverage and keep store operational.
- Helped with purchases and signed customers up for rewards program.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered customer questions and provided store information.
Education
Certified Clinical Medical Assistant -
Midwestern Career College
Chicago, IL08-2025
High School Diploma -
Morgan Park High School
Chicago, IL06-2013
Skills
- Customer success management
- Sales closing
- Work ethic and integrity
- Customer service excellence
- Conflict resolution
- Reliability and punctuality
Timeline
Sales Representative
Cricket Wireless
02.2021 - 04.2023
Sales Associate
Metro by T-Mobile
09.2019 - 12.2020
Cashier and Customer Service
Sam's Club
09.2016 - 09.2018
Certified Clinical Medical Assistant -
Midwestern Career College
High School Diploma -
Morgan Park High School
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