Sierra Johnson
Norton Healthcare
Louisville,KY
11
years of professional experience
Dynamic Medical Assistant with extensive experience at Norton Healthcare, excelling in patient scheduling and clinical documentation. Proven ability to enhance patient care through effective communication and compassionate support. Skilled in EMR management and insurance verification and fee schedules, contributing to optimized appointment processes. Reliable team player dedicated to improving healthcare/member outcomes.
Work History
Medical Assistant
4 Years- Recorded vital signs and updated electronic health records accurately.
- Assisted providers with routine procedures and in-office treatment support.
- Scheduled patient appointments and coordinated follow-up care instructions.
- Obtained patient histories and documented medication changes for clinical review.
- Supported phone triage by relaying messages and escalating urgent concerns
- Performed medical records management, including filing, organizing and scanning documents such as grievances and appeals
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Limited Radiologic Technologist
1 Year 3 Months- Positioned patients for diagnostic imaging while maintaining comfort, safety, and precise anatomical alignment.
- Operated fluoroscopic and radiographic equipment to support spine procedures and physician decision-making.
- Verified patient identity, history, and imaging orders before performing examinations.
- Applied radiation safety protocols to minimize exposure for patients, staff, and self.
- Reviewed image quality and repeated scans when necessary to ensure diagnostic accuracy.
- Documented procedures accurately in medical records and maintained organized imaging workflows.
- Ensured compliance with state regulations regarding licensing, certifications, and continuing education requirements as a Limited Radiologic Technologist professional.
- Collaborated with other healthcare professionals to optimize patient outcomes through accurate imaging results interpretation.
Travel CNA
1 Year 10 Months- Assisted patients with bathing, grooming, toileting, and daily living support in fast-paced travel assignments.
- Monitored vital signs and reported changes to nursing staff for timely patient intervention.
- Repositioned and transferred patients safely using proper body mechanics and mobility equipment.
- Documented patient care activities accurately in electronic charts and handoff reports.
- Supported infection control practices by following sanitation, isolation, and PPE protocols.
- Assessed vital signs, pain levels, and physical needs daily, adjusting care accordingly to optimize patient wellness.
Care Assistant/Unit Secretary
11 Years 2 Months- Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Managed time effectively while balancing multiple tasks simultaneously, ensuring all aspects of patient care were addressed promptly.
- Collaborated with interdisciplinary teams of healthcare professionals to develop comprehensive care strategies tailored to individual patient needs.
- Maintained accurate records of patient progress, documenting changes in condition or response to treatment interventions.
- Answered multi-line phones, routed calls, and relayed urgent messages accurately.
- Scheduled patient tests, procedures, and transport requests with attention to timing.
- Processed admissions, transfers, and discharges while verifying documentation completeness.
- Transcribed provider orders and communicated updates to appropriate clinical team members.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Maintained patient confidentiality in line with HIPAA regulations.
- Ensured accuracy of medical documentation by meticulously transcribing physician orders and verifying information with nursing staff as needed.
- Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
Education
High School Diploma
Diploma - Limited Medical Radiology Technician
Skills
HIPAA compliance
Patient scheduling
Customer service
Medical terminology knowledge
Medical terminology
Vital sign monitoring
EMR / EHR
Direct patient care
Clinical documentation
Data entry
Reliable team player
Compassionate
CPR
Professionalism and ethics
Maintaining confidentiality
Insurance verification
Appointment setting
Medical records management
First aid
Complex Problem-solving
Patient relations
Insurance claims
Customer relationship management (CRM)
Electrocardiographic rhythm recognition
Type coding
Timeline
Limited Radiologic Technologist
Norton Leatherman Spine
04.2025 - 07.2026Read More
Medical Assistant
Norton Healthcare
10.2022 - CurrentRead More
Travel CNA
Medical Solutions
01.2021 - 11.2022Read More
Care Assistant/Unit Secretary
UofL Hospital
08.2015 - 2021Read More
Fairdale High School
High School Diploma
Read More
Sullivan University
Diploma from Limited Medical Radiology Technician
Read More