Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Sierra Jones

Rome,US
Sierra Jones

Summary

Dedicated and detail-oriented Medical Administrative Assistant with proven expertise in patient services, medical billing, and coding, combined with comprehensive knowledge of HIPAA compliance and EMR systems. Skilled at managing patient interactions, maintaining accurate medical records, and streamlining healthcare operations to enhance workflow efficiency. Recognized for high-quality customer service and effective problem-solving skills in fast-paced healthcare environments.

Overview

10
years of professional experience
1
Certification

Work History

Harbin Clinic

Patient Service Representative
03.2023 - 07.2025

Job overview

  • Greet patients, assist with registration, and guide them through forms completion to ensure smooth check-ins and check-outs
  • Schedule and manage appointments, handle patient inquiries, and manage high call volumes efficiently
  • Maintain patient records with a 100% compliance rate in HIPAA standards, scanning, uploading, and organizing documents
  • Process medical record requests accurately, expediting interdepartmental record transfers

Spencer Family Medicine

Medical Office Assistant
08.2021 - 03.2023

Job overview

  • Supported front desk operations, consistently delivering professional and courteous service
  • Streamlined appointment scheduling and patient check-in/out processes, reducing wait times by 15%
  • Managed and organized patient documentation to ensure up-to-date and precise records
  • Coordinated with departments for medical record transfers, significantly improving information accessibility

WMP Crates

Customer Service Representative
01.2019 - 12.2020

Job overview

  • Handled over 90 calls daily, resolving customer complaints with a 95% satisfaction rate
  • Processed orders and facilitated billing resolutions, ensuring accuracy in financial adjustments and refunds
  • Maintained comprehensive records of customer interactions, providing efficient follow-up on inquiries

Voestalpine Automotive Components

Quality Inspector
01.2018 - 12.2019

Job overview

  • Inspected materials and verified product dimensions using precision tools, achieving 98% compliance with quality standards
  • Documented inspection results meticulously and identified non-conforming products for disposal

Sykes Enterprises, Inc

Customer Service Representative
01.2016 - 12.2018

Job overview

  • Addressed billing inquiries and processed orders, handling over 100 calls daily with a focus on customer satisfaction
  • Referred complex cases to relevant departments, improving issue resolution efficiency by 10%

Education

Bryant & Stratton College
Buffalo, NY

Associate's degree from medical administrative assistant
08.2025

University Overview

Expected Graduation Date: August 2025

Bryant & Stratton College
Buffalo, NY

Diploma from Medical Office Assistance
04.2021

University Overview

Graduation Date: April 2021

Bryant & Stratton College
Buffalo, NY

Diploma from Medical Billing & Coding
04.2020

University Overview

Graduation Date: April 2020

Rome High School
Rome

High School Diploma
2011

Skills

  • Patient check-in/out
  • Appointment scheduling
  • Medical records management
  • HIPAA compliance
  • Office organization
  • Medical billing
  • Medical coding
  • EMR software
  • MS Office Suite
  • Customer service
  • Communication
  • Problem-solving
  • Teamwork

Certification

  • Certified Coding Specialist (CCS)
  • Certified Coding Associate (CCA)
  • Medical Office Assistant
  • Medical Billing & Coding
  • Medical Billing
  • HIPAA

Timeline

Patient Service Representative

Harbin Clinic
03.2023 - 07.2025

Medical Office Assistant

Spencer Family Medicine
08.2021 - 03.2023

Customer Service Representative

WMP Crates
01.2019 - 12.2020

Quality Inspector

Voestalpine Automotive Components
01.2018 - 12.2019

Customer Service Representative

Sykes Enterprises, Inc
01.2016 - 12.2018

Bryant & Stratton College

Associate's degree from medical administrative assistant

Bryant & Stratton College

Diploma from Medical Office Assistance

Bryant & Stratton College

Diploma from Medical Billing & Coding

Rome High School

High School Diploma

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