HAYLIE BLANCHARD
Rome,NY
Summary
Personable and compassionate individual with aptitude for providing support and care. Knowledgeable in basic patient care and safety protocols, bringing strong organizational and communication skills. Dedicated to enhancing well-being of others and contributing to supportive environment. Offering friendly and attentive demeanor, well-suited for roles requiring patience and empathy. Brings ability to learn quickly and adapt to various tasks involving patient care and assistance. Ready to use and develop effective communication and organizational skills in patient access representative role. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
Orthony
Saratoga Springs, NY
02.2025 - Current
- Managed patient registration and insurance verification processes efficiently.
- Assisted patients in understanding financial responsibilities and payment options.
- Coordinated appointment scheduling for multiple departments to optimize patient flow.
- Maintained accurate electronic health records in compliance with regulations.
- Resolved patient inquiries and concerns to enhance overall satisfaction levels.
- Implemented process improvements that reduced wait times for patients.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
- Achieved high levels of accuracy in patient data entry, minimizing errors and enhancing record reliability.
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
- Greeted and assisted patients with check-in procedures.
Aide Assistant
BLUELINE COMMUTER
Rome, NY
09.2023 - 09.2024
- Reduced risk of injury by implementing fall prevention strategies such as clutter removal and providing appropriate mobility aids when necessary.
- Demonstrated flexibility by adapting to changing patient care needs or facility requirements, ensuring a seamless transition for patients and staff.
- Supported continuity of care by participating in shift handovers, providing detailed updates on each patient''s condition to incoming staff members.
- Contributed to efficient facility operations by maintaining clean and organized workspaces, ensuring the availability of supplies and equipment.
- Assisted nursing staff with patient transfers, resulting in a safer environment for both patients and staff.
HOSTEST
Turning Stone Resort And Casino
Oneida, NY
09.2021 - 02.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Education
CULINARY AND BAKING DEGREE - CULINARY
SUNY ADIRONDACK
Queensbury, NY05-2020
High School Diploma -
HUDSON FALLS HIGH SCHOOL
Hudson Falls, NY06-2018
Skills
- Patient care
- Scheduling appointments
- Confidentiality
- Positive attitude
- Customer service
- Time management
- Valid Driver's license
- Dedicated team player
- File organization
- Professional and mature
- Data entry
- Appointment scheduling
- Opening and closing procedures
- Payment processing
- Supply restocking
- Team bonding
Timeline
Patient Access Representative
Orthony
02.2025 - Current
Aide Assistant
BLUELINE COMMUTER
09.2023 - 09.2024
HOSTEST
Turning Stone Resort And Casino
09.2021 - 02.2023
High School Diploma -
HUDSON FALLS HIGH SCHOOL
CULINARY AND BAKING DEGREE - CULINARY
SUNY ADIRONDACK