Sierra Kilgore
El Paso,TX
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
DISH
El Paso
11.2024 - Current
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Collected deposits or payments and arranged for billing.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Nail Technician
Elite Nail Spa
El Paso
01.2021 - 12.2023
- Kept up-to-date on new trends in the industry for product offerings and design ideas.
- Utilized customer feedback to improve services offered at the salon.
- Performed filing, buffing, polishing, trimming, cuticle removal and application of artificial nails as requested by customers.
- Conducted consultations with clients to determine their needs and preferences.
- Attended continuing education courses related to nail care techniques.
- Followed health regulations regarding sanitation practices throughout the salon.
- Educated clients on proper nail care techniques.
- Applied nail treatments, polish and artificial tips to complete manicure services.
- Cleaned and sanitized tools and work station in adherence with safety requirements.
Customer Service Representative
Momentum Solar
El Paso
02.2020 - 11.2020
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Retention Customer Service Representative
ContinuumGlobal
El Paso, TX
03.2018 - 12.2019
- Provided customers with product and service information.
- Identified customer needs to upsell products or services.
- Developed strong relationships with customers through friendly interactions.
- Resolved customer complaints promptly and professionally.
Education
Cosmetology License - Nail Technician
Milan Institute Of Cosmetology
El Paso, TX07-2014
GED -
El Paso Community College
El Paso, TX06-2012
Skills
- Complaint resolution
- Order fulfillment
- Customer relations
- Reading comprehension
- Empathy and patience
- Quality assurance controls
- Adaptive team player
- Customer education
- Call center experience
- Multitasking and organization
- De-escalation techniques
- High-energy attitude
- Product education
- Strong teamwork
Timeline
Customer Service Representative
DISH
11.2024 - Current
Nail Technician
Elite Nail Spa
01.2021 - 12.2023
Customer Service Representative
Momentum Solar
02.2020 - 11.2020
Retention Customer Service Representative
ContinuumGlobal
03.2018 - 12.2019
Cosmetology License - Nail Technician
Milan Institute Of Cosmetology
GED -
El Paso Community College