Sierra King
Dallas
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Detailed professional with writing and marketing experience in both private and public sectors. Communicative and motivated individual well-versed in conducting creative, proactive media outreach and pitch ideas. Recognized as strong team player with background in copywriting and editing.
Overview
8
8
years of professional experience
Work History
Operations Specialist
Apple
07.2022 - Current
- Collected, arranged, and input information into database system.
- Tracked and analyzed reports to determine needed improvements.
- Motivated and trained employees to maximize team productivity.
- Developed and updated tracking spreadsheets using Excel and internally built systems.
- Assisted various departments with change by communicating new improvement plans and expectations.
- Identified company objectives by analyzing feedback, observing consumers and collecting surveys.
Insurance Sales Agent
S&A Financial Group
11.2019 - Current
- Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage
- Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries
- Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations
- Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
Communication & Negotiation Expert
DebtBlue
01.2020 - 10.2021
- Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
- Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices.
- Formulated focused and individualized resolutions aimed to peacefully settle disputes.
- Researched and analyzed individual parties' positions to understand dispute background.
- Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
- Devised and implemented dispute resolution processes for companies, enabling fast resolution of disputes.
Customer Service Manager
Walmart
01.2016 - 06.2018
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Customer Retention Specialist
PEG
08.2017 - 03.2018
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
Education
Bachelor of Science - Nursing
Western Governors University
Salt Lake City, UT07.2025
Associate Science -
Richland College
06.2020
Skills
- Resource Planning and Scheduling
- Unified Communications Integration
- Logistics Management
- Program Evaluation
- Quantitative Skills
- Improvement Plan Knowledge
- Operations Coordination
- Process Analysis
- Data Analysis
- Analytical Thinking
Timeline
Operations Specialist
Apple
07.2022 - Current
Communication & Negotiation Expert
DebtBlue
01.2020 - 10.2021
Insurance Sales Agent
S&A Financial Group
11.2019 - Current
Customer Retention Specialist
PEG
08.2017 - 03.2018
Customer Service Manager
Walmart
01.2016 - 06.2018
Bachelor of Science - Nursing
Western Governors University
Associate Science -
Richland College
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