Sierra Lacy
Huntsville,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Charge Communication Specialist
Huntsville Hospital
Huntsville, AL
07.2022 - Current
- Answering patient calls and dispatch them to nurses and charge nurses.
- Leading and overseeing department to make sure everything is running smoothly,
- Answering outside calls to Huntsville Hospital and transferring to the correct department,
- Keeping administration organized and in tact,
- Effectively communicating patient updates to hospital staff,
- Received and processed both written and verbal instructions, prints and work orders.
- Supervised and managed daily scheduling, tasking and administration.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Comforted patients and families by offering support and encouragement.
Sales Specialist
AdaptHealth
Remote
02.2018 - 03.2022
- Interacted with approximately 100 customers daily to provide personalized product guidance, resolve issues and open new accounts.
- Drove team revenue totals by bringing in top sales numbers.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Collaborated with shipping team to correct mistakes, track shipments and handle damage claims.
- Answered average of 125 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Processed debit and credit card and electronic check payments.
- Resolved concerns with products or services to help with retention and drive sales.
Bank Teller
Regions Bank
01.2017 - 10.2017
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Removed mutilated currency from circulation.
- Counted and packaged currency and coins.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Audited fellow teller currency to contribute to dual-control procedures.
- Turned in excess cash to maintain drawer security.
- Sold and cross-sold bank products to new and existing customers.
- Assisted customers with compromised debit cards and issued new credentials.
Business Development Associate
Mercedes Benz Of Huntsville
12.2015 - 12.2016
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Networked among local business and community organizations to develop leads and generate business.
- Organized focus groups to design best marketing strategy for product offerings.
- Developed business pipeline using cold and warm techniques.
- Sought out and engaged with customers to drive sales and service using suggestive selling.
- Enhanced customer experience using all omnichannel offerings.
- Negotiated contracts and closed sales with new and existing clients.
Education
Associates Degree - Healthcare Administration
Ashworth College
Norcross, GA05.2023
Diploma - Medical Coding & Billing
Ashworth College
Norcross, GA03.2023
General Studies
Penn Foster Highschool
Scranton, PA09.2013
Skills
- Prospecting Clients
- Customer Complaint Resolution
- Product Sales
- Market Strategy
- Insurance Knowledgeable
- Medical Billing Processing
- Patient Data Coding
- ICD-10 (International Classification of Disease Systems)
- HIPPA Compliant
- Data Entry
- Decision-Making
- MS Office
- Organization and Time Management
- Good Telephone Etiquette
Timeline
Charge Communication Specialist
Huntsville Hospital
07.2022 - Current
Sales Specialist
AdaptHealth
02.2018 - 03.2022
Bank Teller
Regions Bank
01.2017 - 10.2017
Business Development Associate
Mercedes Benz Of Huntsville
12.2015 - 12.2016
Associates Degree - Healthcare Administration
Ashworth College
Diploma - Medical Coding & Billing
Ashworth College
General Studies
Penn Foster Highschool