Sierra Lane
Cornelius
Summary
Dedicated professional with a proven track record of delivering exceptional customer service in fast-paced environments. Possessing five years of experience in a customer relations focused coffee shop, I have honed my communication and interpersonal skills while ensuring customer satisfaction. Currently employed at a dental office for the past year and a half, I have expanded my expertise in providing top-notch patient care and maintaining an organized and efficient office environment. Known for my strong attention to detail, friendly demeanor, and ability to handle diverse responsibilities, I excel in building positive relationships with customers and colleagues alike. Seeking to leverage my combined experience and passion for customer service in a challenging role that values exceptional service delivery and fosters professional growth.
Overview
6
6
years of professional experience
Work History
Project Manager
Sisu Painting
06.2023 - Current
- Engage in proactive communication with customers via email and phone to address inquiries, provide information, and ensure customer satisfaction regarding our services.
- Orchestrate and manage appointment schedules for estimate and color consultation meetings, ensuring efficient time usage.
- Establish and maintaine organized document files for each customer and project, facilitating easy access to project information and enhancing project tracking.
- Efficiently order paint swatches and paint supplies, demonstrating a keen sense of inventory management and cost control.
- Regularly update and maintain the company's information board to keep both customers and team members informed about project statuses, timelines, and important updates.
- Manage the scheduling of painters, ensuring their preparedness for assigned jobs by procuring necessary resources and materials, resulting in improved workflow efficiency and project completion.
Office Administrator
River Street Dental
01.2022 - 06.2023
- Interact with current and potential patients by phone, email, and in person
- Organize and create printable treatment plans that display procedure(s) needed, estimated insurance, and estimated co-pays
- Be a liaison between patients and insurance companies to ensure current an remaining dental benefits are accounted for
- Assemble a productive schedule for 5 providers up to 6 months in advance
- Management of invoicing for account balances, complex billing analysis, and payment processing from
both patients and insurance companies
Mobster (Travel Team)
Dutch Bros Coffee
03.2021 - 06.2022
- Travel to ensure successful launch of new Dutch Bros locations
- Continue barista/shift lead responsibilities during high volume grand openings
- Train and support new location barista teams
- Provide progress evaluations to new location leadership teams regarding trainees
- Educate new crew members on equipment safety
- Instill positive Dutch Bros Culture into new teams
Shift Lead
Dutch Bros Coffee
08.2019 - 01.2022
- Continued daily barista responsibilities
- Foster a positive environment while maintaining an efficient and productive shift flow
- Resolve and de-escalate any negative customer experience issues that may arise upon shift
- Ensure safety protocols are followed
- Provide thorough communication and daily updates with higher leadership
- Trained and mentored new employees to maximize team performance.
- Balance and create deposits of daily cash revenue
Barista
Dutch Bros Coffee
12.2017 - 07.2019
- Engage in genuine conversation and develop a positive rapport with every customer
- Harness a positive working environment both internally and externally
- Maintain exceptional speed, quality, and customer service
- Listened carefully to customer requests and created personalized, delicious beverages
Education
Associate of Science Oregon Transfer Degree - Finance
Portland Community College
Portland, OR06.2025
High School Diploma -
Forest Grove High School
Forest Grove, OR06.2020
Skills
- Customer Relationship Management
- Office Workflow Support
- Maintaining Office Records
- Communication (written & oral)
- Collaboration & Teamwork
- Effective problem solving
- Organization & Time management
- Innovative
Projects/Community Involvement
- Oregon Food Bank
- Cystic Fibrosis Foundation
- DBHCFG Safety Committee
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Project Manager
Sisu Painting
06.2023 - Current
Office Administrator
River Street Dental
01.2022 - 06.2023
Mobster (Travel Team)
Dutch Bros Coffee
03.2021 - 06.2022
Shift Lead
Dutch Bros Coffee
08.2019 - 01.2022
Barista
Dutch Bros Coffee
12.2017 - 07.2019
Associate of Science Oregon Transfer Degree - Finance
Portland Community College
High School Diploma -
Forest Grove High School
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