Sierra Martin
Boiling Springs,SC
Summary
Results-oriented professional with diverse experience in management, collections, and bankruptcy analysis. Demonstrated ability to maintain productivity in fast-paced environments while excelling in customer interaction and conflict resolution. Skilled in financial transactions management, with strong communication and analytical skills. Prepared to leverage adaptability and problem-solving capabilities in challenging roles.
Overview
16
16
years of professional experience
Work History
Dealer Relationship
American Credit Acceptance
Spartanburg
03.2024 - Current
- Managed dealer operations to enhance customer service experiences.
- Developed relationships with clients to facilitate vehicle financing options.
- Helped transition dealer partners during deals
- Implemented best practices for loan processing and documentation accuracy.
- Assisted in resolving customer inquiries and complaints promptly and professionally.
- Collaborated with sales teams to align financing solutions with customer needs.
- Managed smooth operations by efficiently paying out winnings and collecting bets.
- Participated in staff meetings regularly in order to discuss goals set forth by management team.
- Communicated effectively with other departments within the dealership in order to coordinate activities related to sales transactions.
Bankruptcy Analyst
American Credit Acceptance
06.2017 - 02.2024
- Ability to analyze bankruptcy cases
- Identified issues in bankruptcy cases and external factors impacting them
- Conducted investigations into claims to ensure compliance and accuracy
- Supported improvements to case processing queues
- Review and request business documents
- Utilized Excel for data analysis and management tasks
- Employed Word for document preparation
- Handled chapter 7, 13, and 11 filings with expertise.
- Facilitated discussions to resolve disputes and achieve consensus
Customer Service Representative
American Credit Acceptance
11.2015 - 06.2017
- Made 200-300 daily calls to customers, ensuring effective communication and support
- Assisted customers in resolving debit issues, enhancing satisfaction and retention
- Established customer communication by leveraging a specialized system.
- Utilized skip trace tools to locate additional customer contact information, improving outreach efforts
- Entered data into company computer systems to maintain accurate records.
- Navigated multiple computer screens to efficiently manage tasks.
- Utilized Microsoft Excel for data management and analysis.
Shift Supervisor
Kfc
Spartanburg, USA
03.2010 - 11.2015
- Developed promotional strategies that increased sales by 30% through effective customer engagement.
- Investigated and resolved customer complaints to enhance quality of service and improve accommodations.
- Work great with customer to ensure that 100% are well taken care of.
- Establish standards for personnel performance and customer service.
- Organize and Maintain order, discipline, and security within assigned areas in accordance with relevant rules, regulations, policies, and laws.
- Review work procedures and operational problems to determine ways to improve service and performance.
- Requisitioned supplies and equipment to maintain quality and timely service delivery.
- Ensured financial accuracy by counting money and managing bank deposits.
- Check to ensure that appropriate changes were made to resolve customers' problems.
Education
High School Diploma -
Dorman High School
Moore, SCSkills
- Sales and Marketing
- Client management
- Customer and Personal Service
- Market Analysis
- Financial Management
- Financial Analysis
- Excel
- Negotiation
- Complex Problem Solving
- Problem solving
- Team collaboration
- Communication
- Customer service
- Critical Thinker
- Document accuracy
- Negotiation skills
Timeline
Dealer Relationship
American Credit Acceptance
03.2024 - Current
Bankruptcy Analyst
American Credit Acceptance
06.2017 - 02.2024
Customer Service Representative
American Credit Acceptance
11.2015 - 06.2017
Shift Supervisor
Kfc
03.2010 - 11.2015
High School Diploma -
Dorman High School