Sierra McMullen
Covington,GA
Summary
Detail oriented supervisor with experience in managing store operations and training staff. Known for exceptional problem-solving and teamwork skills, ensuring compliance with safety standards and promoting customer satisfaction.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Server
Olive Garden
Cartersville, Georgia
05.2025 - 03.2026
- Provided excellent customer service to enhance dining experiences.
- Provided excellent customer service to ensure satisfaction.
- Assisted guests with menu selections and answered questions.
- Took and processed food and beverage orders promptly.
- Handled payment transactions accurately and efficiently.
- Maintained cleanliness and organization of dining areas.
Night Supervisor
Dollar General
Cartersville, Georgia
01.2025 - 05.2025
- Oversaw nightly operations, ensuring store cleanliness and organization to enhance customer experience.
- Ensured compliance with safety standards and loss prevention measures.
- Trained new associates on store policies and operational procedures.
- Managed cash register transactions and balanced nightly cash reports.
- Facilitated effective communication with staff to promptly resolve issues during shifts, maintaining operational flow.
- Resolved customer inquiries efficiently, reinforcing commitment to excellent service and satisfaction.
- Monitored product displays for accuracy and promotional compliance.
debit fraud analyst
advanced call care technologies
Johnson City, Tennessee
02.2024 - 12.2024
- Analyzed transaction data to identify potential fraud patterns and trends.
- Investigated suspicious activities through detailed review of customer accounts.
- Monitored real-time alerts for unusual transaction behavior and flagged concerns.
- Responded quickly to customer inquiries about possible fraudulent activity on their accounts.
- Provided insights on emerging fraud tactics to improve prevention strategies.
- Assisted in training new team members on fraud analysis techniques and tools.
- Documented findings and prepared reports for management review and action.
- Performed detailed analysis of financial transactions to identify suspicious activity.
Retail Associate
Freshway Market
Social Circle, Georgia
08.2021 - 01.2023
- Provided exceptional customer service by addressing issues and resolving complaints promptly.
- Operated cash register, processed transactions, and ensured accurate handling of customer payments.
- Operated cash register to process payments from customers.
- Maintained store cleanliness and organized merchandise displays to enhance customer shopping experience.
- Collaborated with team members to restock shelves and manage inventory levels.
- Trained new associates on store policies, procedures, and customer service techniques.
- Stocked shelves with merchandise to ensure availability for customers. while maintaining neat and orderly store.
Education
High School Diploma -
Eastside High School
Covington, GA05-2023
Skills
- Customer service
- Menu presentation
- Order processing
- Cash management
- Food safety
- Food safety standards
- Inventory control
- Attention to detail
- Time management
- Team collaboration
- Effective communication
- Conflict resolution
- Problem solving
Certification
- Google Data Analytics certificate, Merit America - 2026
Timeline
Server
Olive Garden
05.2025 - 03.2026
Night Supervisor
Dollar General
01.2025 - 05.2025
debit fraud analyst
advanced call care technologies
02.2024 - 12.2024
Retail Associate
Freshway Market
08.2021 - 01.2023
High School Diploma -
Eastside High School