Sierra McPhearson
Alexandria,IN
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices.
Overview
6
6
years of professional experience
Work History
Operations Manager
Go Big Home Improvements
02.2022 - Current
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Analyzed social media metrics to refine tactics for improved audience engagement and retention rates.
- Responded to inquiries and engaged with followers to build community and support customer engagement.
- Monitored and evaluated website analytics to identify trends and opportunities for improvement.
- Optimized website content and images to improve search engine rankings.
Hairstylist
Entrepreneur
08.2017 - 03.2021
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Implemented effective inventory management strategies to reduce waste while maintaining sufficient stock levels of salon products.
- Achieved consistent positive feedback from clients regarding their experience
- Assisted management team with marketing initiatives targeting new clientele
- Revitalized the salon's social media presence by curating engaging content
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Answered phone calls and emails to schedule client appointments.
Education
Technical - Cosmetology
Summit Salon Academy
Anderson12.2016
Skills
- Customer Service
- Program Administration
- Marketing
- Schedule Oversight
- Schedule Management
- Social Media Marketing
- Operations Management
- Invoice Processing
- Sales Background
- Client Relationships
- Document Control
- Sales Support
Timeline
Operations Manager
Go Big Home Improvements
02.2022 - Current
Hairstylist
Entrepreneur
08.2017 - 03.2021
Technical - Cosmetology
Summit Salon Academy
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