Sierra McRae
Missoula,MT
Summary
Dynamic professional with efficient experience in trauma-informed care skilled in crisis intervention and conflict resolution. Proven ability to foster a safe environment while effectively communicating with diverse populations. Recognized for enhancing patient morale and independence through tailored support and problem-solving strategies.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Direct Care
The Poverello Center
05.2025 - Current
- Listen and offer valuable peer support to residents.
- Respond appropriately to needs and crisis situations, such as mediating basic interpersonal problems between residents and summoning emergency personnel, as needed.
- Create boundaries and uphold policies that facilitate a safe environment.
- Work independently and manage time appropriately during slower moments.
- Complete administrative tasks: answering phones, checking email, distributing mail and messages, scanning and filing documents, and other duties as assigned.
Operator
A Carousel For Missoula And Dragon Hollow
07.2021 - Current
- Ensure the safety and welfare of all passengers for entire duration of each ride by securely inspecting belts and offering comfort to nervous children or parents.
- Provide encouragement and warmth to children and caregivers.
- Pay close attention to children who become upset or unregulated. Successfully assist in de-escalating risky or unsafe behaviors as they occur.
- Volunteer to assist with set-up and execution of annual festival.
Patient Service Attendant
St. Patrick Hospital
02.2022 - 06.2022
- Position reinstated April 2024 - June 2025
- Communicate effectively between patients, nursing staff and kitchen staff to expedite therapeutic meal service for >200 patients per day on average.
- Ensure texture of food and nutritional content is appropriate for a patient's circumstance and diet order. Take time to find enjoyable options to encourage independence and boost patient morale.
- Navigate solutions with patients by listening to and addressing service-related issues, offering emotional support when it is needed.
- Lead and train other staff members to ensure a safe, efficient and positive service.
- Acknowledge every patient's experience is unique and requires different levels of accommodation. Quickly escalate outstanding patient concerns or behaviors to nursing.
Volunteer
The Roxy Theater
03.2018 - 04.2018
- Assisted with box office and concession stand.
Education
Bachelor of Arts - Social Work
University of Montana
Missoula, MT06-2030
Associate of Arts - Psychology
Missoula College
Missoula, MT01-2026
Hellgate High School
Missoula, MT06-2022
Skills
- Client direct care
- Crisis intervention and deescalation
- Teamwork and collaboration
- Problem-solving
- Flexible and adaptable
- Excellent communication
- Calm under pressure
- Conflict resolution
Certification
Driver's license
Food Safety Certified
Timeline
Direct Care
The Poverello Center
05.2025 - Current
Patient Service Attendant
St. Patrick Hospital
02.2022 - 06.2022
Operator
A Carousel For Missoula And Dragon Hollow
07.2021 - Current
Volunteer
The Roxy Theater
03.2018 - 04.2018
Bachelor of Arts - Social Work
University of Montana
Associate of Arts - Psychology
Missoula College
Hellgate High School
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