Sierra Mitchell
Reisterstown,MD
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at IHOP. Proven ability to enhance guest engagement and satisfaction through effective multitasking and cash handling. Recognized for cultivating relationships with regular customers and maintaining cleanliness standards to ensure a welcoming dining environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
IHOP
Westminster, MD
04.2017 - 03.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Shift Leader
Pizza Hut
Reisterstown, MD
02.2022 - 04.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Diploma - General Studies
Franklin High
Reisterstown, MD06.2003
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Food running
- Team collaboration
- Supply restocking
- Table bussing
- Suggestive selling
Certification
I am serve safe certified.
Timeline
Shift Leader
Pizza Hut
02.2022 - 04.2024
Server
IHOP
04.2017 - 03.2025
Diploma - General Studies
Franklin High