Sierra Muse
Ascent Pro Support (contract Thru Bridgestone)
Muscatine,United States
14
years of professional experience
Dedicated customer service professional with proven problem-solving skills and clear communication abilities. Experienced in managing operations and supporting teams to ensure efficient service delivery.
Work History
ERS/ENS Agent
6 Years 11 Months- Took incoming calls from stranded drivers
- Assessed individual situations and dispatched technicians to drivers
- Provided clear and consistent communication and kept drivers calm during distressing time
- Handled road side events from initial incoming call to confirming service was completed and driver was back on the road
- Took callbacks regarding open service events and handled each call accordingly
- As an ENS agent, I handled assigning events to agents and being the first person for agents to go to with questions
- Additionally as an ENS agent, when team leads were not on shift - I completely ran shift on my own and handled any issues that arose accordingly
Shift Lead
2 Years 11 Months- Managed inventory levels, optimizing stock rotation to reduce waste and enhance efficiency
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations
- Trained new employees and delegated daily tasks and responsibilities
- Completed store opening and closing procedures and balanced tills
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times
- Maintained a clean and organized work environment, ensuring safety standards were met consistently
Security Officer
1 Year 5 Months- Monitored premises to ensure safety and security of facilities and personnel
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Monitored CCTV cameras and alarm systems for security breaches
- Examined doors, windows and gates to verify security
- Checked in all visitors and documented incoming visitors in and out times to ensure facilities' security
Restaurant Team Member
2 Years 7 Months- Delivered exceptional customer service in high-volume, fast-paced environment
- Prepared food orders, cooking on grill and operating fry station
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages
- Collaborated with team to maintain efficient kitchen operations and uphold food safety standards
- Assisted in training new employees on menu items and operational procedures
- Handled cash transactions accurately while ensuring a smooth checkout process
- Resolved customer complaints promptly to enhance overall satisfaction and loyalty
- Maintained cleanliness and organization of dining area to promote positive guest experiences
- Greeted guests pleasantly and answered menu questions
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved
Education
Associate of Arts
Skills
Problem-solving skills
Positive attitude
Customer service and care
Problem-solving
Goal-oriented mindset
Clear communication
Internet savvy with remote work experience
Timeline
ERS/ENS Agent
Ascent Pro Support (contract Thru Bridgestone)
07.2019 - 06.2026Read More
Shift Lead
Taco Bell
08.2016 - 07.2019Read More
Security Officer
Per Mar Security
03.2015 - 08.2016Read More
Restaurant Team Member
Taco Bell
08.2012 - 03.2015Read More
Muscatine Community College
Associate of Arts
Read More