Sierra Owens

• Prepared and served a wide variety of handcrafted beverages, including espresso drinks, brewed coffee, specialty lattes, teas, refreshers and frappuccinos while maintaining quality standards.
• Prepared food items such as breakfast sandwiches, bagels and pastries as well.
• Operated POS System, handled cash/credit transactions, and balanced drawer with accuracy.
• Maintained a clean and organized workspace in compliance with food safety and sanitation guidelines.
• Creates a welcoming customer service experience by providing friendly, personalized service in a fast-moving, high-demand environment.
• Restocked inventory and supplies to ensure smooth cafe operations.
• Collaborated with team members to meet daily store goals and drive customer satisfaction.

Accomplishments

• Nominated "Partner of The Quarter" two times. "POQ" is a quarterly recognition program that honors a barista from each company-operated store who has made especially strong contributions.
• Certified as a Barista Trainer through Starbucks Academy; trained and mentored new baristas to improve workflow efficiency and product consistency.
• Contributed to store sales growth by upselling seasonal promotions and new products.

• Prepared smoothies from scratch, wellness shots, cold-pressed juices, coffee-based beverages including lattes, cappuccinos, as well as frappuccinos.
• Prepared a wide variety of food items including acai bowls, wraps, salads, flatbread pizzas, crepes, and breakfast items.
• Handled simultaneous in-person, phone, and multiple third-party delivery app orders (DoorDash, GrubHub, UberEats), at high-volume, ensuring accuracy and efficiency under pressure.
• Supported cafe operations through front and back-of-house cleaning, dishwashing, and opening/closing duties, including sweeping, mopping and restocking for the next day.
• Supported new hires by teaching them recipes, prep, and how we do things as a team.

• Opened and operated the cafe-kiosk daily at 6am, preparing handcrafted espresso beverages, brewed coffee, teas, smoothies, and pastries.
• Supervised and trained a team of (4) associates, ensuring adherence to daily and weekly duties.
• Created weekly schedules, managed inventory, and places supply orders to maintain efficient operations.
• Tracked weekly sales and produced quality reports to assess performance and identify areas for improvement.

Accomplishments

• Promoted from barista to cafe manager for consistently delivering initiative, reliability, and a commitment to enhancing customer satisfaction.

• Supported the School Age Program through the Boys and Girls Club at Parkdale Elementary School from 6:00-9:00 AM for children in grades K-5, creating structured and welcoming environment that set students up for a successful day.
• Assisted with academic and recreational activities, contributing to improved student engagement and positive behavior.
• Recognized by program staff for reliability and ability to manage diverse groups of children during early morning hours.
• Supported children during school-provided breakfast, and encouraged independence by teaching them to clean up after meals.

• Directed after-school art programming for ~25 children, fostering creativity and self-expression across multiple age groups from 2:30-6:30 PM, daily.
• Designed and delivered a monthly curriculum of engaging age-appropriate art projects that increased participation and enthusiasm for the program.
• Provided instruction on techniques, materials, and creative problem-solving, while guiding youth in developing artistic skills, fostering confidence and discipline through hands-on projects.
• Streamlined program efficiency by preparing detailed supply orders in advance, ensuring all materials were available for daily activities.
• Recognized by supervisors and parents for maintaining a safe, inspiring and inclusive classroom environment that encouraged artistic growth.

Accomplishments

• Collaborated with older students to create an annual haunted house in the art room, providing the younger students with a fun, safe experience- which boosted overall club enrollment.