Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sierra Portley

San Diego,CA

Summary

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 2 years of relevant work experience to your team.

Overview

3
3
years of professional experience

Work History

Patient Service Representative

Sansum Clinic
01.2024 - 08.2024
  • Providing exceptional customer service to patients, greeting and checking them for scheduled appointments
  • Prepared and organized documents for upcoming intakes, as well as accurately bill payments and verify insurance with patients
  • Reviewed and updated insurance and demographic information for billing
  • Effectively handled telephone coverage, quickly addressing patient inquiries and concerns
  • Provided clerical support to clinical staff, assisting with administrative tasks and maintaining records
  • Effectively managed check-in and check-out process from start to finish.
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.

Patient Service Representative

Cottage Hospital
01.2023 - 01.2024
  • Supported administrative functions, ensuring smooth operations and delivering exceptional patient care
  • Performed general office tasks, including data entry, filing, and correspondence preparation
  • Assisted with scheduling appointments and managing patient inquiries, resulting in improved patient satisfaction
  • Maintained accurate and up-to-date records, ensuring compliance with healthcare regulations
  • Collaborated with team members to streamline the process.

Cashier

Starbucks
02.2022 - 01.2023
  • A retail professional who is responsible for ensuring customers have a positive shopping experience
  • Ensuring items are priced accurately and handling transactions
  • Assisted in counting and recording inventory while keeping up with high-demand
  • Maintained a happy and upbeat environment while assisting customers with their orders.

Education

Ultrasound Tech Degree -

Smith Chason University
San Marcos, CA
01.2027

English and Sociology Major -

University of California Santa Barbara
Santa Barbara, CA
12.2023

Skills

  • Customer Service
  • Electronic Medical Records
  • HIPAA Compliance
  • Appointment Scheduling
  • Time Management
  • Multitasking
  • Detail Oriented
  • Problem-Solving
  • Written and Verbal Communication

Medical terminology knowledge

Timeline

Patient Service Representative

Sansum Clinic
01.2024 - 08.2024

Patient Service Representative

Cottage Hospital
01.2023 - 01.2024

Cashier

Starbucks
02.2022 - 01.2023

English and Sociology Major -

University of California Santa Barbara

Ultrasound Tech Degree -

Smith Chason University
Sierra Portley