Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 2 years of relevant work experience to your team.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
Sansum Clinic
01.2024 - 08.2024
Providing exceptional customer service to patients, greeting and checking them for scheduled appointments
Prepared and organized documents for upcoming intakes, as well as accurately bill payments and verify insurance with patients
Reviewed and updated insurance and demographic information for billing
Effectively handled telephone coverage, quickly addressing patient inquiries and concerns
Provided clerical support to clinical staff, assisting with administrative tasks and maintaining records
Effectively managed check-in and check-out process from start to finish.
Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
Verified insurance eligibility and coverage for patients.
Patient Service Representative
Cottage Hospital
01.2023 - 01.2024
Supported administrative functions, ensuring smooth operations and delivering exceptional patient care
Performed general office tasks, including data entry, filing, and correspondence preparation
Assisted with scheduling appointments and managing patient inquiries, resulting in improved patient satisfaction
Maintained accurate and up-to-date records, ensuring compliance with healthcare regulations
Collaborated with team members to streamline the process.
Cashier
Starbucks
02.2022 - 01.2023
A retail professional who is responsible for ensuring customers have a positive shopping experience
Ensuring items are priced accurately and handling transactions
Assisted in counting and recording inventory while keeping up with high-demand
Maintained a happy and upbeat environment while assisting customers with their orders.
Education
Ultrasound Tech Degree -
Smith Chason University
San Marcos, CA
01.2027
English and Sociology Major -
University of California Santa Barbara
Santa Barbara, CA
12.2023
Skills
Customer Service
Electronic Medical Records
HIPAA Compliance
Appointment Scheduling
Time Management
Multitasking
Detail Oriented
Problem-Solving
Written and Verbal Communication
Medical terminology knowledge
Timeline
Patient Service Representative
Sansum Clinic
01.2024 - 08.2024
Patient Service Representative
Cottage Hospital
01.2023 - 01.2024
Cashier
Starbucks
02.2022 - 01.2023
English and Sociology Major -
University of California Santa Barbara
Ultrasound Tech Degree -
Smith Chason University
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