Sierra Sanders
Sheridan,OR
Summary
Gaming professional with 20 years of experience in table games supervision and customer service, expert in compliance with gaming regulations and team management. Key achievements include a 25% increase in customer satisfaction as a casino dealer and a 30% reduction in payment discrepancies during shifts. Seeking a Public Benefits Specialist position at the Oregon Department of Human Services, where my compliance and customer service skills will support your mission of advancing equity and diversity within a positive community.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Table Games Dealer
Spirit Mountain Casino
Grand Ronde, OR
10.2020 - Current
- Followed company procedures and gaming regulations to help maintain compliance and support legal, ethical casino operations.
- Dealt blackjack, roulette, baccarat, and specialty table games while keeping pace, accuracy, and procedural control.
- Reconciled wagers, processed winning payouts, and resolved payment discrepancies with precision and professionalism.
- Helped create welcoming, inclusive atmosphere that drew diverse groups of players to tables.
- Worked with supervisors and team members to support orderly, efficient table operations.
- Monitored guest behavior for intoxication or disorderly conduct and stepped in as needed to support safe, enjoyable environment.
- Built strong rapport with regular patrons and supported loyalty and repeat business.
- Adapted to different casino roles as needed, including supervisory duties when required.
- Handled high-pressure situations with calm focus while delivering professional guest interactions.
Table Games Floor Supervisor
Spirit Mountain Casino
Grand Ronde, OR
10.2023 - 11.2025
- Supported compliance with tribal gaming regulations by monitoring table game activity and staff performance.
- Partnered with surveillance, pit management, security, and cage teams to keep gaming operations running smoothly.
- Resolved player disputes through calm, professional communication to maintain positive table atmosphere.
- Confirmed chip transactions with cage and security teams.
- Assigned dealer rotations, breaks, and table coverage to match business needs.
- Observed dealer performance, provided coaching, and corrected procedure errors in real time.
- Applied 20 years of table games knowledge to guide dealers and patrons on policies, procedures, strategy, and etiquette.
- Trained new dealers to improve proficiency and game knowledge.
- Monitored player behavior and intervened to support enjoyable gaming entertainment for all.
- Addressed guest issues quickly, delivered professional resolution, and escalated concerns to management while balancing business, customer service, and safety.
- Maintained accurate player rating records to support marketing efforts and promotional offers for high-value guests.
- Developed solutions for recurring operational challenges to improve departmental efficiency.
Table Games Dealer
Barona Casino
Lakeside, CA
06.2011 - 10.2020
- Dealt blackjack, roulette, baccarat, and specialty table games while maintaining accurate game pace and procedures
- Verified wagers, paid winning bets, and resolved payout discrepancies with precision and professionalism
- Managed chip handling, shuffling, and card distribution with consistent accuracy and efficiency
- Interpreted gaming rules clearly, guiding guests through gameplay and table limits.
- Demonstrated compliance with casino regulations, responsible gaming practices, and cash-handling controls
- Facilitated guest interaction to deliver more enjoyable player experiences while improving customer retention.
- Conducted smooth transitions between shifts by thoroughly communicating pertinent information to incoming dealers.
- Exhibited flexibility in adapting to various roles within the casino as needed, including supervisory duties when required.
Table Games Floor Supervisor
Barona Casino
Lakeside, CA
11.2016 - 03.2020
- Directed pit operations to keep service flowing smoothly across table pushes, fills and credits, comp approval, and team support.
- Observed gamblers on floor and identified cheating indicators such as counting cards, marking cards, index play, pinching, capping bets, and other irregular conduct.
- Strengthened customer loyalty by maintaining gaming standards and monitoring dealer consistency.
- Limited losses by applying and enforcing table limits.
- Oversaw accurate chip transfers and safeguarded transactions through standardized control procedures.
- Reassigned dealers and reworked coverage plans to match current business demands.
- Handled customer disputes promptly and reduced service issues through effective de-escalation.
Senior Vault Cashier
Barona Casino
Lakeside, CA
04.2007 - 06.2011
- Ensured compliance with all relevant regulations and policies governing cash handling within casino environment.
- Handled large sums of money and maintained accuracy by verifying loose coin and bundled paper money amounts.
- Prepared cash drawers, chip fills, and change requests for casino departments.
- Lowered drawer discrepancies through careful attention to detail and consistent reconciliation protocols.
- Supported reliable machine servicing by loading ticket-cashing and bill-change machines with cash and coin and monitored operation throughout shift.
- Enforced compliance with internal controls, gaming procedures, and maintained detailed records of all transactions and documentation.
- Assisted scheduling through extra shift coverage, addressing call-in absences during busy periods.
- Coordinated armored carrier deliveries, cash orders, and coin supply replenishment.
- Reconciled transaction documents to balance the gaming day.
Education
Certificate - Accounting
University of Phoenix
Tempe, AZBookkeeping - Accounting
Palomar College
San Marcos, CACertificate - Project Management
Coursera
10-2026
Skills
- Excellence in customer service
- Office equipment troubleshooting
- Proficient in Microsoft Office
- Data input and record keeping
- Efficient time management strategies
- Stress management under pressure
- Collaboration and team building
- Relationship development skills
- Reporting and documentation skills
- Verbal and written communication proficiency
- Inclusivity awareness training
- Cultural awareness
- Confidentiality standards
- Critical thinking abilities
- Fraud detection expertise
- Expertise in schedule management
- Detail-oriented approach
- Multitasking efficiency
- Flexible adaptability
- Organizational skills
- Dependable and reliable
- Prioritization techniques
- Risk assessment skills
- Conflict resolution expertise
- Complaint resolution expertise
- Problem-solving abilities
- Person-centered services
Accomplishments
Trained over 50 new dealers in roulette, enhancing team proficiency and adherence to procedures, supporting 98% operational accuracy.
Certification
Bookkeeping
Timeline
Table Games Floor Supervisor
Spirit Mountain Casino
10.2023 - 11.2025
Table Games Dealer
Spirit Mountain Casino
10.2020 - Current
Table Games Floor Supervisor
Barona Casino
11.2016 - 03.2020
Table Games Dealer
Barona Casino
06.2011 - 10.2020
Senior Vault Cashier
Barona Casino
04.2007 - 06.2011
Bookkeeping - Accounting
Palomar College
Certificate - Accounting
University of Phoenix
Certificate - Project Management
Coursera