Sierra Schroyer
Elyria,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent performance against target sales goals and customer service expectations.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Sherwin Williams
09.2023 - Current
- Interact well with customers to build connections and nurture relationships.
- Identify and qualify customer needs and negotiated and closed profitable projects with high success rate.
- Implement strategies focused on increasing store sales and customer satisfaction.
- Manage inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Manage scheduling for store shifts to accomplish proper staffing.
Management Trainee (MT)
Sherwin Williams
03.2023 - 09.2023
- Gained knowledge of company policies, protocols and processes.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
- Described product to customers and accurately explained details and care of merchandise.
- Handled day-to-day customer or client questions via face-to-face, telephone or email.
Sales Associate
Sherwin Williams
08.2022 - 03.2023
- Organize sales floor and displays to maintain store visual appeal, engage customers and promote specific merchandise.
- Provide positive first impressions to welcome existing, new and potential customers.
- Help customers locate products and check store system for merchandise at other sites.
- Engage with customers to effectively build rapport and lasting relationships.
- Complete orders and organize product deliveries to meet customer timetables.
- Solve customer challenges by offering relevant products and services.
- Collaborate with upper management to implement continuous improvements and exceed team goals.
Sales and Management Intern
Sherwin Williams
06.2022 - 08.2022
- Managed customer expectations and helped navigate sales processes.
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
- Demonstrated products to customers, answered questions and redirected objectives to positive features.
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
Guest Service Representative / Security
Landmark
10.2021 - 01.2023
- Greet visitors and customers upon arrival, offer assistance and answer questions.
- Oversee fast-paced front desk operations and guests' needs at busy facilities.
- Collaborate with team members to handle guest requirements from check-in through check-out.
- Handle customer conflicts.
Retail Associate
Marshalls Department Store
04.2017 - 03.2023
- Deliver high quality customer service
- Support different areas by cross training in multiple departments
- Handle customer purchases/returns
- Process and prepare merchandise for the sales floor
- Help customers complete purchases, locate items and join reward programs
Volunteer
Habitat for Humanity
01.2019 - 01.2020
- Assisted with building and repairing homes throughout Portage County, OH
- Aided families in improving quality of home life
Education
Bachelor of Integrated Studies - Integrative Studies, Marketing, Business
Kent State University
Kent, OH12.2022
High School Diploma -
Elyria High School
Elyria, OH05.2019
Skills
- Customer Service
- Retail Operations Management
- Inventory Control
- Employee Scheduling
- Product and Service Knowledge
- Task Delegation
- Sales Strategies
- Effective communication
- Cross-functional collaboration
- Time management
Timeline
Assistant Store Manager
Sherwin Williams
09.2023 - Current
Management Trainee (MT)
Sherwin Williams
03.2023 - 09.2023
Sales Associate
Sherwin Williams
08.2022 - 03.2023
Sales and Management Intern
Sherwin Williams
06.2022 - 08.2022
Guest Service Representative / Security
Landmark
10.2021 - 01.2023
Volunteer
Habitat for Humanity
01.2019 - 01.2020
Retail Associate
Marshalls Department Store
04.2017 - 03.2023
Bachelor of Integrated Studies - Integrative Studies, Marketing, Business
Kent State University
High School Diploma -
Elyria High School
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