Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Open To Work

Sierra Scott

Las Vegas,NV

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Customer Service RepresentativeCaregiverPrivate CaregiverIHSS Care Provider

Work Type

Full TimePart TimeSeasonal Work

Location Preference

RemoteOn-SiteHybrid
Location: Las Vegas, NV, US
Open to relocation: Yes

Salary Range

$45000/yr - $200000/yr

Important To Me

Career advancementHealthcare benefitsWork from home option401k matchPaid sick leave

Summary

Compassionate customer service representative skilled in resolving inquiries efficiently and fostering loyalty. Strong team collaboration and time management abilities enhance customer experiences.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

InTouch Cx
Las Vegas, NV
10.2025 - Current
  • Resolved customer inquiries efficiently through phone, email, and chat support channels.
  • Managed high-volume call queues of over 75 customers while maintaining quality service standards.
  • Monitored performance metrics to ensure adherence to company policies and procedures.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Caregiver

Angel Connections Nursing Services
Long Beach, CA
11.2023 - 03.2025
  • Provided compassionate care to 5-10 clients, assisting with daily living activities and personal hygiene.
  • Developed individualized care plans in collaboration with healthcare professionals to meet client needs.
  • Administered medications and monitored vital signs to ensure client health and safety.
  • Trained new caregivers on best practices and company protocols, fostering a supportive team environment.

Private Caregiver

Private Home
Los Angeles, CA
10.2020 - 11.2023
  • Provided personalized care to 10 clients, ensuring comfort and safety in daily activities.
  • Assisted with medication management and health monitoring for optimal wellness outcomes.
  • Developed and implemented tailored care plans based on individual client needs.
  • Coordinated transportation to appointments, enhancing client mobility and access to services.
  • Maintained accurate records of client progress and communicated updates to family members.

IHSS Care Provider

IHSS In Home Support Services
Lancaster, CA
02.2010 - 10.2020
  • Assisted 3 clients per day with daily living activities, enhancing their independence and well-being.
  • Developed personalized care plans tailored to individual client needs and preferences.
  • Monitored client health and reported changes to healthcare professionals for timely intervention.
  • Trained new caregivers on best practices in personal care and client communication strategies.

Education

High School Diploma -

Antelope Valley High School
Lancaster, CA
06-2003

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Time management
  • Respectful and compassionate

Timeline

Customer Service Representative

InTouch Cx
10.2025 - Current

Caregiver

Angel Connections Nursing Services
11.2023 - 03.2025

Private Caregiver

Private Home
10.2020 - 11.2023

IHSS Care Provider

IHSS In Home Support Services
02.2010 - 10.2020

High School Diploma -

Antelope Valley High School

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