Sierra Shaw
Lahaina,HI
Summary
Dynamic and flexible with a strong work ethic and exceptional customer service skills. Ability to enhance guest engagement and satisfaction through personalized service and efficient multitasking. Experienced in cash handling and able to work effectively in a fast paced environment.
Overview
4
4
years of professional experience
Work History
Server
Leilani’s on the Beach
Lahaina, HI
10.2023 - Current
- Learned to operate point-of-sale systems for processing transactions efficiently.
- Adapted to changing menus and special requests from customers effectively.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Kimo’s
Lahaina, HI
05.2023 - 08.2023
- Assisted in maintaining cleanliness and organization of dining area and kitchen.
- Provided excellent customer service by promptly taking and delivering orders.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Barista
Drift Coffee
Lahaina, HI
03.2021 - 07.2023
- Participated in training sessions to enhance product knowledge and service.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Created relationships with regular customers.
- Performed opening and closing duties.
- Often worked alone.
Education
Exercise Science
University of Idaho
Moscow, IDHigh School Diploma -
Lahainaluna High School
Lahaina, HI2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Safe food handling
- Menu memorization
- Team collaboration
Timeline
Server
Leilani’s on the Beach
10.2023 - Current
Server
Kimo’s
05.2023 - 08.2023
Barista
Drift Coffee
03.2021 - 07.2023
High School Diploma -
Lahainaluna High School
Exercise Science
University of Idaho