Sierra Shipman
Wagoner,OK
Summary
Seeking a challenging and rewarding career with an aggressive and forward-thinking company that values the utilization of my skills and knowledge to drive my employer\'s success.
Overview
7
7
years of professional experience
Work History
Dispatcher
Pittsburg County Sheriffs Office
McAlester, OK
09.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
Customer Experience Coordinator
Tj Maxx
McAlester, OK
08.2023 - 08.2024
- Organization and management of store products
- Handled cash accurately and securely
- Trained new associates store policies, POS system, front end readiness, and customer engagement
- Strong interpersonal communication and team engagement skills
- Ensured employees on floor followed correct store policies
Grooming Technician
Cornerstone Pet Spa, LLC.
Wagoner, OK
01.2018 - 05.2023
- Assisted owner with managing schedules
- Maintained new and existing customer relationships
- Ensured quality customer service and efficient transactions
- Maintained and safe and clean environment
- Successfully cared for and groomed75+ dogs of all breeds per week in a busy salon environment
Education
High School Diploma - General Studies
Coweta High School
Coweta, OK05.2021
Certificate - Cosmetology
Paul Mitchell The School
Tulsa, OK02.2022
Skills
- Patience and composure
- Training and coaching
- Opening and closing procedures
- Logistics management
- Product knowledge
- Teamwork and collaboration
- Customer service
- Problem-solving skills
- Time management
- Attention to detail
- Calm and professional under pressure
- Reliability
- Excellent communication
- Computer skills
- Adaptability and flexibility
- Verbal and written communication
Accomplishments
State FFA Degree
Timeline
Dispatcher
Pittsburg County Sheriffs Office
09.2024 - Current
Customer Experience Coordinator
Tj Maxx
08.2023 - 08.2024
Grooming Technician
Cornerstone Pet Spa, LLC.
01.2018 - 05.2023
High School Diploma - General Studies
Coweta High School
Certificate - Cosmetology
Paul Mitchell The School