Tamara L. Prince
Chicago,IL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
22
22
years of professional experience
Work History
Dispatcher
Lessen
10.2023 - 11.2024
- Client communication
- Schedule service calls
- Onboarding vendors for dispatch
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with vendors and personnel to coordinate timely service calls.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Billing Clerk
CDL 1000
01.2023 - 04.2023
- Create invoices for payment
- Submit invoices to customer portals for payment
- Close out any aged loads for payment
- Verified accuracy of billing data and corrected discrepancies.
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Executed billing tasks and recorded information in company databases.
Customer Service Representative
Traffic Tech
08.2021 - 01.2023
- Manage EDI/ Load building daily
- Schedule pickups and delivery appointments
- Email correspondence with customers
- Tracking
- LTL
- Assisting with projects periodically
- Working within multiple portals
- Set up Canadian based shipments
- Resolving OS&D issues
Client Account Executive for Nestle USA
Load Delivered Logistics/ Capstone logistics
05.2018 - 08.2021
- Requesting all accessorials and distributing approvals
- Billing daily
- Load building
- Track and Tracing
- Building loads daily
Operations Representative Generac
C.H Robinson
07.2012 - 05.2018
- Manifesting shipments daily
- Scheduling pickup and delivery appointments
- Emailing daily
- Answering multiple phone lines at a high volume
- Assisting with projects periodically
- Dispatching for multiple accounts
- Track and tracing
Greeter
Windy City Limousine Company
09.2011 - 07.2012
- Track flights
- Greet clients when they arrive off flights
- Call dispatch for transportation
- Wait with clients until their transportation arrives
- Load luggage
Cashier
North Avenue Fresh Market
04.2011 - 08.2011
- Stock clerk
- Cashier
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
Administrative Assistant/ Office of High School Programs
Board of Education
02.2007 - 07.2010
- Company Overview: Chicago Public Schools
- Assist the Chief Editor in the Office of High Schools and High School Programs
- Compile and route board reports
- Answer multiple phone lines at a high volume
- Type corrections on edits
- Distribute work permits
- Assist parents and students
- Maintain a filing system daily
- Order supplies for the office
- Chicago Public Schools
Intern
Board of Education
05.2003 - 02.2007
- Company Overview: Chicago Public Schools
- Assist various departments and schools compile board reports
- Track and maintain all incoming documents for editing
- Secretarial responsibilities answering phones, faxing documents
- Assist co-workers as needed with monthly projects
- Chicago Public Schools
Education
Associate of Arts - Business
University of Phoenix
Tempe, AZ06-2027
Graduated -
Rezin Orr Community Academy
06.2002
Skills
- Customer service
- Data entry proficiency
- Problem resolution
- Closing techniques
- Workload prioritization
- Customer assistance
- Computer skills
- Quick learner
- Patience and composure
Timeline
Dispatcher
Lessen
10.2023 - 11.2024
Billing Clerk
CDL 1000
01.2023 - 04.2023
Customer Service Representative
Traffic Tech
08.2021 - 01.2023
Client Account Executive for Nestle USA
Load Delivered Logistics/ Capstone logistics
05.2018 - 08.2021
Operations Representative Generac
C.H Robinson
07.2012 - 05.2018
Greeter
Windy City Limousine Company
09.2011 - 07.2012
Cashier
North Avenue Fresh Market
04.2011 - 08.2011
Administrative Assistant/ Office of High School Programs
Board of Education
02.2007 - 07.2010
Intern
Board of Education
05.2003 - 02.2007
Graduated -
Rezin Orr Community Academy
Associate of Arts - Business
University of Phoenix
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