Sierra Sims
West Bloomfield
Summary
Dedicated Customer Service Professional with expertise in creating memorable client experiences through effective communication. Skilled in team collaboration and maintaining a positive work environment, ensuring high client satisfaction. Proven ability to engage customers, leading to smooth operations and successful shifts.
Overview
3
3
years of professional experience
Work History
Server
Itta Bena
Montgomery, AL
12.2024 - 07.2025
- Ensured timely food delivery through effective collaboration with kitchen staff.
- Adapted to shifting priorities, maintaining service quality during peak hours.
- Trained new servers on restaurant operations and customer service standards.
- Resolved customer inquiries promptly, enhancing overall guest satisfaction.
- Prepared tables meticulously using mise en place for seamless dining experiences.
Massage Therapist
Lalai Day Spa
Louisville, KY
01.2023 - 11.2024
- Enhanced client wellness through tailored therapeutic massage techniques.
- Assessed client tension areas to develop effective treatment strategies.
- Educated clients on self-care to promote relaxation between sessions.
- Ensured serene environment by maintaining cleanliness and organization of treatment rooms.
Server
House of Marigold
Louisville, KY
02.2022 - 11.2022
- Elevated guest satisfaction by providing exceptional service in busy environment.
- Enhanced dining experience through expert menu recommendations to guests.
- Ensured accurate order processing using point-of-sale system for efficiency.
- Maintained organized and clean dining area throughout all shifts.
Education
No Degree - Biology
University of Louisville
Louisville, KYHigh School Diploma -
Mainland High School
Daytona Beach, FL05-2018
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Desire for creating memorable experiences
Timeline
Server
Itta Bena
12.2024 - 07.2025
Massage Therapist
Lalai Day Spa
01.2023 - 11.2024
Server
House of Marigold
02.2022 - 11.2022
No Degree - Biology
University of Louisville
High School Diploma -
Mainland High School