Sierra Smith
Joshua
Summary
Versatile and dynamic professional with rich administrative experience in educational and healthcare settings, having enriched environments at Joshua ISD and St. Gabriel's Hospice through exceptional classroom management and compassionate care. Demonstrates adeptness in fostering student engagement, building meaningful relationships, and collaborating effectively with colleagues, which has led to notable increases in academic growth and patient satisfaction. Proven leadership in administrative roles enhances organizational efficiency and program development. Skilled in multitasking and complex problem-solving, consistently delivers beyond expectations while promoting a positive team environment.
Overview
7
7
years of professional experience
Work History
Administrative Assistant to the General Manager
Integrity Foundation Repair
11.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Established administrative work procedures to track staff's daily tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Substitute Teacher
Joshua ISD
01.2022 - 05.2022
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Supervised lunchroom and recess activities.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
- Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
CNA/PCT
St. Gabriel's Hospice
08.2021 - 01.2022
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Enhanced patient comfort by providing compassionate, individualized care and addressing specific needs.
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
- Reduced patient anxiety and stress by offering a calm, reassuring presence during difficult emotional moments or periods of physical discomfort.
- Enabled family members'' involvement in the hospice experience through effective communication and emotional support.
- Served as an advocate for patients'' rights and interests to ensure that their wishes were respected during all stages of hospice care provision.
- Improved patient satisfaction by assisting with personal hygiene tasks, ensuring cleanliness and dignity.
- Assisted in the management of end-of-life symptoms through the implementation of non-pharmacological interventions such as massage, guided imagery, or relaxation exercises.
- Ensured continuity of care by accurately documenting patient progress, observations, interventions, and outcomes in medical records.
- Checked and recorded vital signs, noting any significant changes and assisted nurses with treatment.
- Assisted patients in achieving optimal mobility by supporting them during transfers, ambulation, and positioning activities.
- Facilitated serene environment for hospice patients by organizing and maintaining clean and orderly living spaces.
CNA/PCT
Methodist Health System
07.2020 - 08.2021
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Waitress
Babes Chicken Dinner House
04.2018 - 07.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
High School Diploma -
Joshua High School
06.2020
Skills
- Classroom Management
- Adaptability
- Relationship Management
- Student Engagement
- Positive Reinforcement
- Organizational Skills
- Communication (Verbal & Written)
- Complex Problem-Solving
- Health & Safety Knowledge
- Special Education
- Team Collaboration
- Attention to Detail
- Time Management
- Multitasking
- Data Entry
- Meeting Planning
- Calendar Management
- File Organization
- Expense Reporting
- Appointment Scheduling
- Reception Oversight
- Staff Supervision
- Contract Negotiation
- Administrative Operations
- Spreadsheet Proficiency
- Strategic Planning
- Customer Relations
- Professionalism
- Documentation & Recordkeeping
Timeline
Administrative Assistant to the General Manager
Integrity Foundation Repair
11.2024 - Current
Substitute Teacher
Joshua ISD
01.2022 - 05.2022
CNA/PCT
St. Gabriel's Hospice
08.2021 - 01.2022
CNA/PCT
Methodist Health System
07.2020 - 08.2021
Waitress
Babes Chicken Dinner House
04.2018 - 07.2020
High School Diploma -
Joshua High School
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