SIERRA SOZA
Salem,OR
Summary
Accounts Receivable Specialist experienced in financial services, collections, and customer care management across diverse industries. Improved workflow efficiencies through analytical problem-solving and a focus on high standards in customer service. Motivated to embrace new challenges while demonstrating adaptability and strong interpersonal skills.
Overview
6
6
years of professional experience
Work History
Account Expert
T-Mobile
Salem, OR
04.2025 - Current
- Managed customer accounts using CRM software effectively.
- Assisted customers with account inquiries and billing issues.
- Provided product information and service recommendations to clients.
- Collaborated with team members to enhance customer service processes.
Commercial Driver
AutoZone
Salem, Oregon
03.2021 - 04.2025
- Operated delivery vehicles to transport auto parts efficiently.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Assisted customers with loading and unloading parts during deliveries.
- Maintained accurate logs of mileage, fuel use, and deliveries performed.
Front Desk Receptionist
Smile-A-Mile Painting
Salem, Oregon
07.2023 - 10.2024
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Handled customer inquiries promptly, providing information about services offered.
- Scheduled appointments for consultations and service requests effectively.
- Maintained organized filing system for client records and project documentation.
Education
Klein Forest High School
Houston, TxSkills
- CRM software
- Customer relationship management
- Account management
- Billing management
- Product knowledge
- Delivery coordination
- Team collaboration
Timeline
Account Expert
T-Mobile
04.2025 - Current
Front Desk Receptionist
Smile-A-Mile Painting
07.2023 - 10.2024
Commercial Driver
AutoZone
03.2021 - 04.2025
Klein Forest High School