Sierra Stelling
Brighton,CO
Summary
Hardworking and passionate Certified Phlebotomy Technician ready to enter into a high-volume, fast-paced hospital settings. Highly knowledgeable in routine blood drawing procedures using vacutainer tubes, tourniquets, butterfly needles and straight needles. Committed to maintaining highest quality standards when identifying, collecting, labeling and processing samples while maintaining a positive attitude.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Server
Sportsman's Bar & Grill
09.2022 - 08.2023
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Answered customers' questions, recommended items, and recorded order information.
Babysitter
Natalie Tognetti
03.2017 - 08.2022
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
- Supervised children engaged in physical activity, learning and social skills with peers.
- Reassured children when upset providing emotional support and stability.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
Customer Service Cashier
Fruit Barn
05.2018 - 07.2022
- Adhered strictly to company guidelines regarding loss prevention measures while performing cashier duties.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
Bachelor of Science - Business Administration
Northern Arizona University
Flagstaff, AZ05.2023
Skills
- Finger Stick Method
- Phlebotomy Technician (PT)
- Order of draw
- Biohazard Policy Compliance
- Butterfly needle technique
- Venipuncture
- Customer Service
- Time Management
- Communication
Certification
- Certified Phlebotomy Technician, Phlebotomy Training Specialists - (February 12th, 2024 - February 28th, 2024)
Timeline
Restaurant Server
Sportsman's Bar & Grill
09.2022 - 08.2023
Customer Service Cashier
Fruit Barn
05.2018 - 07.2022
Babysitter
Natalie Tognetti
03.2017 - 08.2022
Bachelor of Science - Business Administration
Northern Arizona University
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