Summary
Overview
Work History
Education
Skills
Timeline
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Sierra Thomas

Lauderhill

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

8
8
years of professional experience

Work History

Manager

Rainbow Clothing Store
02.2020 - Current
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.

Customer Service Representative

The Home Depot Inc
04.2018 - 02.2020
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Team Member

Chick-fil-A
06.2016 - 01.2018
  • Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
  • Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.

Education

High School Diploma -

Piper High School
Sunrise

Practical Nursing

Atlantic Technical College
Coconut Creek, FL
2025

Skills

  • Staff Development
  • Workforce Management
  • Performance Management
  • Business Administration
  • Team Leadership
  • Time Management
  • Work Planning and Prioritization
  • Computer Skills

Timeline

Manager

Rainbow Clothing Store
02.2020 - Current

Customer Service Representative

The Home Depot Inc
04.2018 - 02.2020

Team Member

Chick-fil-A
06.2016 - 01.2018

High School Diploma -

Piper High School

Practical Nursing

Atlantic Technical College

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Sierra Thomas