Summary
Overview
Work History
Education
Skills
Timeline
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Sierra Thomas

Powder Springs,GA

Summary

Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation, and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.

Overview

8
8
years of professional experience

Work History

Customer Service Manager

Alorica
01.2024 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Collections Agent

Santander Consumer USA
06.2021 - 01.2024
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.

Insurance Verification Specialist

Cotiviti
02.2018 - 05.2021
  • Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Updated patient records with accurate, current insurance policy information.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.

Medical Patient Support Specialist

WTW
06.2016 - 01.2018
  • Provided empathetic support to patients during difficult medical situations, fostering trust and rapport.
  • Served as a liaison between patients, families, physicians, and other healthcare professionals to facilitate clear communication.
  • Implemented effective follow-up procedures to monitor patient progress and ensure timely interventions when necessary.
  • Developed strong relationships with external vendors to ensure consistent supply levels for medical products required in daily operations.

Education

Associate of Science - Medical Billing And Coding Specalist

Ultimate Medical Academy - Clearwater
Clearwater, FL

High School Diploma -

Premier High School
Richardson, TX
2016

Skills

Customer Service

Problem-Solving

Timeline

Customer Service Manager

Alorica
01.2024 - Current

Collections Agent

Santander Consumer USA
06.2021 - 01.2024

Insurance Verification Specialist

Cotiviti
02.2018 - 05.2021

Medical Patient Support Specialist

WTW
06.2016 - 01.2018

Associate of Science - Medical Billing And Coding Specalist

Ultimate Medical Academy - Clearwater

High School Diploma -

Premier High School

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Sierra Thomas