Summary
Overview
Work History
Education
Skills
Timeline
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Sierra Todd

Elk Grove,CA

Summary

Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients/customers and professionals and offering comprehensive education. Committed to organization and time management. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality.

Overview

8
8
years of professional experience

Work History

Patient Service Representative

UC Davis Medical Center
Roseville, CA
11.2023 - Current
  • Greeted patients upon arrival and directed them to the appropriate area.
  • Provided customer service by answering patient questions and addressing concerns.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Assisted with the completion of medical forms and records.
  • Processed referrals from primary care physicians to specialists for further treatment or evaluation.
  • Ensured all necessary paperwork was completed prior to patient visits.
  • Inputted patient demographic data into electronic health record system.
  • Performed administrative duties such as filing, faxing, photocopying.
  • Assisted with scheduling follow-up appointments according to provider availability.
  • Responded promptly to emails from patients regarding appointment changes or cancellations.
  • Answered incoming calls in a professional manner.

Call Center Intake Representative

The Standard
Portland, OR
09.2022 - 11.2023
  • Greeted customers and responded to inquiries in a timely manner.
  • Provided customer service by answering product and service related questions.
  • Processed payments using point of sale system software.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Created displays for merchandise according to company guidelines and standards.
  • Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
  • Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
  • Participated in training sessions designed to improve overall job performance.
  • Answered questions and resolved concerns for customer support.
  • Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.

Admitting Clerk

Sutter Davis Hospital
Davis, CA
12.2019 - 09.2022
  • Greeted patients and processed required paperwork related to patient admission.
  • Assisted patients with benefit verification, including Medicare, Medi-Cal, PPO & HMO health plans
  • Managed confidential patient information according to HIPPA guidelines.
  • Communicated patient rights, billing and payment procedures and assisted with appeals and refunds

Office Manager

Tyrone Snipes D.O. Internal Medicine
Oakland, CA
02.2016 - 08.2018
  • Developed and implemented office policies and procedures.
  • Supervised staff members, organized schedules and delegated tasks.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Maintained filing system for records, correspondence and other documents.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Processed payroll accurately ensuring all employees were paid on time.

Education

High School Diploma -

Las Flores High School
Sacramento, CA
05-2006

Skills

  • Patient interviewing skills
  • Customer Service
  • Office Administration
  • Eligibility Determination

Timeline

Patient Service Representative

UC Davis Medical Center
11.2023 - Current

Call Center Intake Representative

The Standard
09.2022 - 11.2023

Admitting Clerk

Sutter Davis Hospital
12.2019 - 09.2022

Office Manager

Tyrone Snipes D.O. Internal Medicine
02.2016 - 08.2018

High School Diploma -

Las Flores High School

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Sierra Todd