Sierra Tolliver
Wilmington,NC
Summary
- Dedicated Customer Service Professional with extensive experience in customer engagement strategies and problem resolution. Recognized for developing tailored customer profiles that enhanced loyalty through customized experiences. Demonstrates exceptional organizational skills, effective communication, and a proactive approach to conflict management. Aiming to leverage expertise in creating inclusive environments to further enhance customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Home Health Care Aide
New Estuary Home care
Surf City , NC
08.2023 - Current
- Assisted patients with daily activities such as bathing, dressing, and grooming.
- Provided companionship for elderly or disabled clients by engaging in conversation, reading aloud, playing games, and other activities.
- Performed light housekeeping duties including laundry, cleaning kitchen and bathroom areas, vacuuming carpets, sweeping floors, dusting furniture, and changing linens.
- Transported patients to medical appointments or errands as needed.
- Monitored vital signs such as pulse rate and respiration rate of patients.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered medications as directed by physician or nurse practitioner.
- Observed changes in patient's condition and reported any unusual occurrences to supervisor immediately.
- Maintained patient records detailing care provided on a daily basis.
- Encouraged participation in physical activities within the limitations of the patient's health status.
- Assisted with ambulation using walkers, wheelchairs, canes and other assistive devices when necessary.
Childcare Teacher
Milestone Learning Center
Wilmington, NC
01.2022 - 08.2023
- Demonstrated effective caregiving for children in early developmental stages.
- Supplied children with health care essentials and hygienic necessities for common colds and illnesses.
- Created a safe, clean and stimulating environment for children to learn and grow.
- Provided positive guidance to help children develop socially, emotionally, physically and cognitively.
Stocking Associate
Walmart
Wilmington, NC
01.2020 - 01.2022
- Ensured optimal merchandise presentation by zoning, stocking, and organizing products.
- Delivered exceptional customer service by meeting identified needs.
- Assisted customers in locating merchandise.
- Resolved customer issues and concerns with confidence.
- Received shipments of merchandise and stocked shelves according to store requirements.
- Assisted customers in locating products on the shelf or in the backroom.
Inspector
Raleigh Logistics
Raleigh, NC
01.2019 - 01.2020
- Evaluated and packaged products with attention to speed and accuracy.
- Packed specialty items with confidence into goodie boxes for special projects.
- Operated tape machine ensuring all packages properly wrapped.
- Developed comprehensive checklists for use during inspections to ensure nothing was missed.
Elected Official
New Hanover Board of Elections
Wilmington, NC
01.2017 - 01.2020
- Verified and confirmed accuracy of voter personal information on laptops.
- Supported voters curbside by providing ballots.
- Operated Ballot Machine efficiently during multiple voting events.
- Ensured operational excellence across all departments to meet and exceed customer expectations.
Childcare Consultant
YMCA
Wilmington, NC
01.2018 - 01.2019
- Utilized nurturing caregiving skills to tend to children from infancy to 12 years.
- Supplied children with health care for common cold, sickness, and ill feelings.
- Created individualized learning plans for each child based on age-appropriate developmental milestones.
- Facilitated communication between parents, teachers, administrators, and other professionals involved in children's education.
- Trained staff members on proper methods of caring for infants and toddlers including feeding schedules, diaper changing protocols.
Cashier/Customer Service
Cookout
Wilmington, NC
01.2017 - 12.2017
- Delivered exceptional customer service in various capacities.
- Demonstrated exceptional service and care for a wheelchair-bound individual.
- Facilitated access to otherwise inaccessible items.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Home Childcare Provider
Homecare
Wilmington, NC
01.2012 - 01.2017
- Cared for 5 children, ranging from newborn to 8 years old.
- Offered daily tutoring and homework help.
- Provide a safe, nurturing and stimulating environment for the children in my care.
- Ensure that all safety and hygiene standards are met at all times.
- Plan and prepare meals, snacks, activities and outings appropriate to the age of the children.
Education
Associate's Degree - General Studies
Cape Fear Community College
Wilmington, NCSkills
- Developmental Support Skills
- Effective Classroom Management
- Life Skills Enhancement
- Gross Motor Proficiency
- Retail Presentation Skills
- Organizational Skills
- Signing and pricing merchandise
- Client safety and first aid
- Service Excellence
- Team Leadership
- Effective Communication
- Sensitive Information Protection
- Reliability and Trustworthiness
- Time management
- Multitasking
- Skilled in Microsoft Word Applications
- Advanced Excel Skills
- Expert Childcare Support
- Manufacturing
- Industrial Machine Operation
- Customer Transaction Processing
- Efficient Production Operations
- Customer service experience
- Customer service and assistance
- Emergency Management Proficiency
- Effective conflict resolution skills
Certification
- CPR/ First Aid Certified
Languages
English
Full Professional
Timeline
Home Health Care Aide
New Estuary Home care
08.2023 - Current
Childcare Teacher
Milestone Learning Center
01.2022 - 08.2023
Stocking Associate
Walmart
01.2020 - 01.2022
Inspector
Raleigh Logistics
01.2019 - 01.2020
Childcare Consultant
YMCA
01.2018 - 01.2019
Elected Official
New Hanover Board of Elections
01.2017 - 01.2020
Cashier/Customer Service
Cookout
01.2017 - 12.2017
Home Childcare Provider
Homecare
01.2012 - 01.2017
Associate's Degree - General Studies
Cape Fear Community College
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