Sierra Tschetter
Huron,SD
Summary
Knowledgeable supervisor with solid background in leading and supervising teams. Successfully managed daily operations, ensuring efficiency and quality in high-demand environments. Demonstrated strong leadership and conflict resolution skills, fostering productive and positive workplace. Known for identifying needs and anticipating areas for improvement. Experience with SD State Policies and federal laws. Offers strong communication skills, policy developments, and efficiency while working with multiple facets of organizations.
Overview
5
5
years of professional experience
Work History
Lead Supervisor
Center For Independence
03.2022 - 11.2024
- Assisted upper management in achieving long-term company and state objectives with timely execution of policy changes.
- Hired, trained and disciplined employees to share professional practices.
- Championed employee development by offering regular training opportunities, supporting professional growth, and cultivating an open culture.
- Used critical thinking to break down problems, evaluate solutions and make decisions in a fast paced manner.
- Demonstrated strong organizational and time management skills while managing multiple tasks of various different tasks. Ensuring all state laws are being upheld and met.
- Ensured timely administration of medications and treatments as directed by medical professionals, promoting patient health and wellbeing.
- Promoted adherence to facility policies and procedures by modeling professional behavior at all times, ensuring consistent standards across the workplace.
- Facilitated communication between patients, families, and healthcare providers, helping to ensure understanding of care plans and expectations.
- Acted as an advocate for the needs of vulnerable populations within the healthcare setting, working to ensure equitable access to resources and support.
- Collaborated with interdisciplinary team members to develop individualized care plans that addressed the unique needs of each patient.
- Participated in community outreach programs aimed at promoting health awareness and improving access to emergency medical services for vulnerable populations.
Customer Service Representative
NorthWestern Energy
01.2020 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust.
- Documented and detailed calls and complaints using call center's CRM database.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Detailed payment options and explained price, receipt and billing details to customers.
- Improved response times by prioritizing and efficiently managing emergency calls.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Education
Therapeutic Massage Degree - Massage Therapy
National American University
Sioux Falls03-2015
No Degree - Human Development And Family Studies
University Center
Sioux Falls03-2014
Skills
- Team Management
- Motivational Techniques
- Patient Care
- State regulations knowledge
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Business marketing
- Business management and development
- Planning and execution
Timeline
Lead Supervisor
Center For Independence
03.2022 - 11.2024
Customer Service Representative
NorthWestern Energy
01.2020 - 11.2021
Therapeutic Massage Degree - Massage Therapy
National American University
No Degree - Human Development And Family Studies
University Center
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