Sierra Unmack
Baton Rouge,LA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Veterinary Receptionist
Destination Pet
Baton Rouge, LA
05.2024 - Current
- Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
- Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
- Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
- Processed payments from clients including cash, credit cards, and checks.
Customer Service Supervisor
Premier Lanes Entertainment Center
Gonzales, LA
06.2022 - 06.2024
- Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
- Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
Frozen Yogurt Shop Worker
Tutti Fruitti Frozen Yogurt
Gonzales, LA
09.2021 - 06.2022
- Operated cash register accurately and efficiently.
- Ensured that all transactions were recorded properly in point-of-sale system before closing out register at end of shift.
- Performed daily opening and closing duties such as setting up shop displays or counting cash drawers.
- Restocked condiment bar throughout shift as needed so that it was always fully stocked with necessary items.
Education
High School Diploma -
St. Amant High School
Saint Amant, LA05-2023
Associate of Applied Science - Veterinary Technology
Baton Rouge Community College
Baton Rouge, LASkills
- Appointment Scheduling
- Filling Prescriptions
- Teamwork and Collaboration
- Customer Service
- Payment Processing
- Reception Area Maintenance
- Animal Handling
- Telephone Etiquette
- Veterinary Medical Records Software
Accomplishments
- Graduated in the top 10% of my class with a GPA of 4.0
- Honors student all throughout high school, including Biology Honors and AP & DE History.
References
References available upon request.
Timeline
Veterinary Receptionist
Destination Pet
05.2024 - Current
Customer Service Supervisor
Premier Lanes Entertainment Center
06.2022 - 06.2024
Frozen Yogurt Shop Worker
Tutti Fruitti Frozen Yogurt
09.2021 - 06.2022
High School Diploma -
St. Amant High School
Associate of Applied Science - Veterinary Technology
Baton Rouge Community College
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