Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Veterinary Receptionist
Destination Pet
Baton Rouge, LA
2024.05 - Current
Assisted veterinarians with administrative tasks such as scheduling appointments and maintaining patient files.
Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
Processed payments from clients including cash, credit cards, and checks.
Customer Service Supervisor
Premier Lanes Entertainment Center
Gonzales, LA
2022.06 - 2024.06
Conducted regular team meetings with customer service staff to discuss issues or changes in policies and procedures.
Supervised and trained customer service staff to ensure excellent customer service delivery.
Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
Frozen Yogurt Shop Worker
Tutti Fruitti Frozen Yogurt
Gonzales, LA
2021.09 - 2022.06
Operated cash register accurately and efficiently.
Ensured that all transactions were recorded properly in point-of-sale system before closing out register at end of shift.
Performed daily opening and closing duties such as setting up shop displays or counting cash drawers.
Restocked condiment bar throughout shift as needed so that it was always fully stocked with necessary items.
Education
High School Diploma -
St. Amant High School
Saint Amant, LA
2023-05
Associate of Applied Science - Veterinary Technology
Baton Rouge Community College
Baton Rouge, LA
Skills
Appointment Scheduling
Filling Prescriptions
Teamwork and Collaboration
Customer Service
Payment Processing
Reception Area Maintenance
Animal Handling
Telephone Etiquette
Veterinary Medical Records Software
Accomplishments
Graduated in the top 10% of my class with a GPA of 4.0
Honors student all throughout high school, including Biology Honors and AP & DE History.
References
References available upon request.
Timeline
Veterinary Receptionist
Destination Pet
2024.05 - Current
Customer Service Supervisor
Premier Lanes Entertainment Center
2022.06 - 2024.06
Frozen Yogurt Shop Worker
Tutti Fruitti Frozen Yogurt
2021.09 - 2022.06
High School Diploma -
St. Amant High School
Associate of Applied Science - Veterinary Technology
Baton Rouge Community College
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