Sierra Utley
Locust Grove,VA
Summary
Proven Administrative Assistant at Empowerment Therapy Center, adept in document preparation and maintaining confidentiality, enhanced office efficiency through innovative file management. Excelled in customer service, fostering professional relationships, and a strong problem-solving ability. Contributed to a positive work culture at Taco Bell, demonstrating exceptional interpersonal skills and a commitment to results. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Administrative Assistant to the Director
Empowerment Therapy Center
04.2023 - Current
- Increased efficiency in the workplace by organizing and maintaining an effective filing system for electronic documents.
- Ensured accuracy in all written communications from the director''s office through meticulous proofreading and editing practices.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Having direct communications with patients and clinicians about scheduling, billing issues, and payments.
- Handled all credit card payments for the practice.
- Sends statements to patients and collections.
- Reviews and updates billing ledgers and insurance verifications.
Service and Food Champion
Taco Bell
05.2022 - 04.2023
- Maintained a clean and organized work environment, ensuring compliance with food safety regulations.
- Reduced order processing time through effective multitasking and prioritization of tasks.
- Collaborated with kitchen staff to maintain optimal food quality while managing ticket times effectively during high volume periods.
- Contributed to a positive workplace culture by collaborating with team members and displaying a strong work ethic.
- Efficiently operated point-of-sale systems, handling cash transactions accurately and securely.
- Promoted upselling opportunities with suggestive selling techniques, boosting overall sales revenue for the establishment.
- Streamlined drive-thru operations through clear communication with team members and efficient order assembly processes.
- Maximized customer satisfaction by proactively addressing potential issues, offering suitable solutions and ensuring timely resolution.
- Assisted in training new employees on company procedures, product knowledge, and best practices for exceptional service delivery.
Education
High School Diploma -
Orange County High School
Orange, VA05.2024
Certified Nursing Assistant (CNA) Certification - Nursing Assistance
Career Nursing Academy
Locust Grove, VA08.2023
Skills
- Strong Organization
- Document Preparation
- File Management
- Interpersonal Relations
- Customer Service
- Office Administration
Certification
- CNA - Certified Nursing Assistant
- CMA - Certified Medication Aide
Timeline
Administrative Assistant to the Director
Empowerment Therapy Center
04.2023 - Current
Service and Food Champion
Taco Bell
05.2022 - 04.2023
High School Diploma -
Orange County High School
Certified Nursing Assistant (CNA) Certification - Nursing Assistance
Career Nursing Academy
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