Sierra Valora
Peoria,AZ
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Clean Cut Landscaping and Maintenance LLC
05.2012 - Current
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Contributed to positive team culture, driving motivation and productivity among peers.
Merchandiser
Lowes
03.2015 - 02.2019
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
Education
High School Diploma -
Sky Line High School
Peoria, AZ05.2002
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Conflict Resolution
- Money handling abilities
- Payment Processing
- Scheduling
- Follow-up skills
- Product Knowledge
Timeline
Merchandiser
Lowes
03.2015 - 02.2019
Customer Service Representative
Clean Cut Landscaping and Maintenance LLC
05.2012 - Current
High School Diploma -
Sky Line High School
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