Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Sierra Wagner

Flagstaff,AZ

Summary

Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences. Bringing a positive, fun and team oriented environment to the workplace.

Overview

3
3
years of professional experience

Work History

Server

Texas Roadhouse
Flagstaff, AZ
07.2023 - Current
  • Provided excellent customer service to ensure satisfaction.
  • Checked food before serving it to customers.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Took orders from customers accurately and in a timely manner.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Followed health safety guidelines when preparing and serving food products.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Provided exceptional service to high volume of daily customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Stocked service areas with supplies during slow periods.

Dance Instructor

Classic Image Dance
Chandler, AZ
07.2022 - Current
  • Created a safe environment where students can learn without fear of criticism or judgment.
  • Collaborated with other instructors to develop lessons plans that meet the needs of each student's level of ability.
  • Planned special events such as recitals or competitions to showcase student work.
  • Communicated regularly with parents regarding student progress and any issues that arise during class time.
  • Demonstrated proper technique while teaching new movements or steps.
  • Assessed student strengths and weaknesses to determine areas needing improvement.
  • Organized and monitored rehearsals to ensure the quality of performances.
  • Provided individual feedback on student performance to help them improve their skills.

Host

Texas Roadhouse
Tempe, AZ
07.2021 - 07.2023
  • Provided excellent customer service by anticipating customer needs.
  • Assisted servers in seating guests by escorting them to their tables.
  • Provided customers with accurate wait times and monitored waiting list.
  • Greeted guests upon arrival and provided them with menus.
  • Took reservations over phone and in person.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Assisted other departments when needed such as bussing tables or delivering food orders.
  • Contributed to team efforts by accomplishing related tasks as needed.
  • Managed incoming calls during busy shifts.
  • Answered telephone to provide dining information and take reservations.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Notified server after seating parties in section to facilitate prompt service.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Answered phones promptly to record and confirm reservations.
  • Stayed attentive to server availability and table turnover to quickly seat guests.

Education

Some College (No Degree) - Exercise Physiology

Northern Arizona University
Flagstaff, AZ

Skills

  • Safe Food Handling
  • Order Accuracy
  • Quality Control
  • Menu Memorization
  • Effective customer upselling
  • Dining customer service
  • Exceptional customer service
  • Point of Sale (POS) system operations
  • Ordering Procedures
  • Strong Work Ethic
  • Performance Improvement
  • Positive and professional
  • Professional Appearance
  • Check payment processing
  • Guest Seating
  • Service prioritization
  • Food safety understanding
  • Order Management
  • Supply Restocking
  • Beverage Preparation
  • Safety awareness
  • Organization
  • Leadership
  • Telephone reception
  • Team Collaboration
  • Strong interpersonal skills
  • Detail Oriented
  • Flexibility

Affiliations

  • Dancer since the age of 2, providing life skills and discipline everyday life.

References

References available upon request.

Timeline

Server

Texas Roadhouse
07.2023 - Current

Dance Instructor

Classic Image Dance
07.2022 - Current

Host

Texas Roadhouse
07.2021 - 07.2023

Some College (No Degree) - Exercise Physiology

Northern Arizona University

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Sierra Wagner