Sierra Wallace-Parker
Humble,TX
Summary
Seasoned professional with 7+ years of customer service experience, adept in call handling, issue resolution, and service request generation. Skilled in securing premises and managing emergency communications, demonstrating a strong capacity for maintaining customer satisfaction and safety. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Telecommunications Technician 311
City of Houston
07.2022 - Current
- Field incoming non-emergency calls, accurately assess caller needs, and generate corresponding service requests.
- Coordinate dispatch of emergency response teams and equipment to ensure efficient incident resolution.
- Maintain clear communication with residents, ensuring their concerns are addressed and effectively managed.
Prior Authorization Representative
CVS Health
09.2024 - 10.2024
- Performs and handles inbound and outbound phone calls with technicians, prior authorization team members, physicians, healthcare providers, and/or patients to facilitate prior authorization requests, answer inquiries, and/or resolve escalation ns
Supervisor Securitas Security Officer
Securitas (Alorica Call Center)
04.2018 - 02.2023
- Managed facility security operations, ensuring the safety and integrity of the premises.
- Responded effectively to incoming emergency calls, providing timely assistance and coordination.
Customer Service Representative (CSR)
Quality Home Products of Texas
05.2022 - 06.2022
- Conducted customer follow-up to verify survey completion and assessed eligibility through detailed questioning.
- Scheduled and coordinated water test appointments to ensure customer engagement and service satisfaction.
Walmart Cashier
Walmart
03.2019 - 12.2020
- Provided exceptional customer service by efficiently addressing inquiries, guiding product location, and effectively resolving complaints to ensure a positive shopping experience.
- Managed transaction processes with accuracy, handling cash, credit, and check payments, and performed daily cash drawer reconciliations to maintain financial integrity.
- Assisted in merchandise management by restocking shelves and executing returns and exchanges, contributing to store organization and inventory accuracy.
Ramp Agent
Swissport International Ltd.
07.2018 - 09.2019
- Directed aircraft to ensure efficient arrival and departure processes, while effectively managing the loading, unloading, and sorting of freight and baggage.
- Performed ground support services including aircraft pushback, towing, and deicing, adhering to strict safety protocols and operational procedures.
Sales Associate
Torrid
05.2017 - 07.2019
- Accurately processed financial transactions and maintained a secure cash handling environment, ensuring a reliable checkout experience for customers.
- Coordinated inventory management, including receiving shipments and restocking merchandise, while maintaining store cleanliness and organization.
- Enhanced customer engagement by promoting credit card offerings and successfully registering new accounts, contributing to the store's financial goals.
Sales Associate / Cashier
Sears
10.2017 - 01.2018
- Delivered exceptional customer service by actively engaging with patrons, ensuring their needs were met and experiences were positive.
- Assisted shoppers by providing product information, guidance, and support throughout their visit, enhancing customer satisfaction.
Cashier
Party City
09.2016 - 10.2017
- Provided exemplary customer service by efficiently addressing inquiries, resolving complaints, and facilitating returns and exchanges, contributing to a positive and supportive shopping environment.
- Managed financial transactions with precision, including processing sales, counting cash drawers, and maintaining accurate financial records.
Education
Associate of Science - A.A.S Health Science
Houston Community College
Houston, TX10-2026
High School Diploma -
Humble High School
Humble, TX05.2018
Skills
- Data entry
- Account management
- Salesforce (3 years)
- Medical terminology
- Phone etiquette (8 years)
- Live chat
- Supervising Experience
- Remote Access Software
- Technical Support
- Administrative experience
- Microsoft Word (10 years)
- Microsoft Office (5 years)
- Microsoft Outlook
- CRM software
- Hospitality
- Customer service
- Cash handling
- Recruiting
- Stocking
- Childcare
- Meal Preparation
- Office experience
- Microsoft Excel (10 years)
- Mac OS
- Call center
- Financial services (2 years)
- Home health
- English (10 years)
- Nannying
- Surveillance
- Cash Register
- Excel
- Microsoft Access
- Grammar Experience
- Medical scheduling
- Security
- Management
- Word
- Time management (5 years)
- Android
- Telecommunication
- Windows
- Computer skills (10 years)
- Microsoft Powerpoint (9 years)
- Communication skills (8 years)
- Operating Systems
- Babysitting
- Customer relationship management (2 years)
- Help Desk
- Customer support
- Front desk
- Loss Prevention
- Multi-Line Phone Systems
- Organizational skills
- Typing
- HIPAA compliance
- Insurance verification
- Multitasking and organization
- Problem-solving
- Policy understanding
Certification
Driver's License
Timeline
Prior Authorization Representative
CVS Health
09.2024 - 10.2024
Telecommunications Technician 311
City of Houston
07.2022 - Current
Customer Service Representative (CSR)
Quality Home Products of Texas
05.2022 - 06.2022
Walmart Cashier
Walmart
03.2019 - 12.2020
Ramp Agent
Swissport International Ltd.
07.2018 - 09.2019
Supervisor Securitas Security Officer
Securitas (Alorica Call Center)
04.2018 - 02.2023
Sales Associate / Cashier
Sears
10.2017 - 01.2018
Sales Associate
Torrid
05.2017 - 07.2019
Cashier
Party City
09.2016 - 10.2017
Associate of Science - A.A.S Health Science
Houston Community College
High School Diploma -
Humble High School