Team Sports
National Accounts Coordinator
United Installers Plumbing LLC
09.2022 - Current
- Follow through with tech status from beginning to end of project
- Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships
- Answer related questions as to operation, features, and functions to the homeowner/ business owner
- Ensure timely and efficient delivery of services to customers
- Take incoming service requests by phone or email and create a dispatch ticket for each service request
- Monitor service requests and assign technicians to appropriate jobs
- Communicate with customers to schedule appointments and provide updates on service status
- Maintain accurate records of service requests, work orders, and customer interactions
- Prepare invoices in a timely manner
- Maintain the client relations management program (Service Fusion)
- Ability to track projects
- Knowledge of plumbing systems and remodeling processes
- Prepare quotes
- Develop relationships with customer base
- Understand client procedures
