Sierra williams
Titusville,FL
Overview
7
7
years of professional experience
Work History
Crisis Counselor
Vibrant Emotional Health
10.2024 - Current
- Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Implemented evidence-based counseling techniques to assist clients in identifying triggers for their crises and developing healthy coping strategies moving forward.
- Developed resources for clients in need, connecting them with community services and programs that best suited their situation.
- Prevented further escalation of crises by effectively deescalating intense situations through skilled verbal interventions.
Mental Health Case Manager
Medallion Health Care LLC
05.2022 - 09.2024
- Enhanced collaboration with interdisciplinary teams for better service delivery and client support.
- Supervised In-Home Support Counselor on clinical issues, casework issues and written reports for each case.
- Educated families about mental health conditions, helping them understand their loved one''s needs and supporting them throughout the treatment process.
- Addressed clients'' psychosocial needs by referring them to appropriate resources and services.
Registered Behavior Technician
Endless Possibilities
02.2020 - 05.2022
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Customer Support Analyst
Adecco
09.2018 - 05.2020
- Tracked changing software and technologies with potential to impact customer requirements.
- Troubleshot problems with software, hardware and networking for users.
- Identified trends in client requests and helped management get ahead of ongoing problems.
- Worked within task management system to receive, manage, and close support requests.
- Supported customers throughout incident response, management and resolution to deliver expert assistance for technical needs.
Education
Master of Science - Cyber Security And Information Assurance
Western Governors University
Salt Lake City, UT08-2026
Bachelor of Science - Psychology
University of Central Florida
Orlando, FL08-2023
Skills
- Inbound call management
- Patient confidentiality
- Documentation skills
- Medication monitoring
- Suicide risk assessment
- Time management
- Ticket management
- Data entry
- Analytical thinking
Timeline
Crisis Counselor
Vibrant Emotional Health
10.2024 - Current
Mental Health Case Manager
Medallion Health Care LLC
05.2022 - 09.2024
Registered Behavior Technician
Endless Possibilities
02.2020 - 05.2022
Customer Support Analyst
Adecco
09.2018 - 05.2020
Master of Science - Cyber Security And Information Assurance
Western Governors University
Bachelor of Science - Psychology
University of Central Florida
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