Sierra Wilson
Indianapolis,Indiana
Summary
Motivated Trainer eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than 2 years of related experience and superior planning and time management abilities.
Overview
7
7
years of professional experience
Work History
Mail Carrier
United States Post Office
04.2021 - 05.2024
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Distributed mail on foot to residences and businesses, delivering to numerous customers per shift.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
Crew Trainer
Fed Ex Ground
07.2018 - 02.2020
- Trained other employees in customer service and performance requirements.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Maintained current knowledge of all team position requirements.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Trained and mentored 10 new personnel hired to fulfill various roles.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 20%.
Customer Service Cashier
Forever 21
10.2017 - 10.2018
- Maintained clean and organized workspace, promoting welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Answered product questions using knowledge of sales and store promotions.
Home Health Aide
Select Senior Care
02.2017 - 03.2018
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring to clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Provided mobility assistance such as walking and regular exercising.
Education
Bachelor of Science - Computer And Information Sciences
Indiana Wesleyan University
Marion, IN10.2026
High School Diploma -
Pike High School
Indianapolis, IN06.2018
Skills
- Safety awareness
- Parcel delivery
- Vehicle loading
- Critical Thinking
- Active Listening
- Problem-solving abilities
- Patient Care
- New Hire Training
- Creative Problem-Solving
- Public Speaking
- Planning and coordination
Timeline
Mail Carrier
United States Post Office
04.2021 - 05.2024
Crew Trainer
Fed Ex Ground
07.2018 - 02.2020
Customer Service Cashier
Forever 21
10.2017 - 10.2018
Home Health Aide
Select Senior Care
02.2017 - 03.2018
Bachelor of Science - Computer And Information Sciences
Indiana Wesleyan University
High School Diploma -
Pike High School
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