SIERRA W. PONCE
Cathedral City,CA
Summary
Detail-oriented medical front office professional skilled in managing administrative tasks and patient interactions. Committed to maintaining HIPAA standards while ensuring seamless appointment management and delivering exceptional customer service that fosters a welcoming environment.
Overview
8
8
years of professional experience
Work History
Medical Front Office Receptionist
El Mirador Surgery Center
Palm Springs, California
05.2026 - 06.2026
- Greeted patients and visitors, creating welcoming atmosphere that enhanced patient experience at surgery center.
- Assisted patients with check-in procedures and completion of necessary paperwork.
- Coordinated communication between medical staff and patients, ensuring clear understanding of care procedures throughout visits.
- Prepared charts for new patients ahead of scheduled appointments.
- Executed administrative tasks including filing, faxing, and copying documents.
- Ensured compliance with HIPAA guidelines in handling confidential patient information.
- Updated medical providers on patient status changes to enhance care continuity. of patient status changes and updates to medical history during visits.
- Provided exceptional customer service through courteous interactions, fostering positive relationships with patients and families.
Cashier
Jensen's
Palm Springs, CA
04.2021 - 08.2021
- Greeted and assisted customers with purchases and inquiries to enhance shopping experience
- Processed payments, ensuring accurate change to maintain transaction integrity
- Supported front-end operations and maintained store cleanliness to create welcoming environment
Seasonal Cashier
Kohl's
Palm Desert, CA
09.2020 - 12.2020
- Processed high-volume transactions with accuracy, ensuring smooth checkout experience
- Delivered prompt, friendly service during peak holiday season, improving customer satisfaction
- Organized merchandise displays to enhance store appearance and facilitate efficient recovery
Courtesy Clerk
Ralph's Grocery Store
Cathedral City, CA
03.2018 - 09.2019
- Provided excellent customer service by addressing inquiries and concerns promptly
- Operated cash register, processing payments accurately to enhance customer satisfaction
- Maintained clean, organized checkout station to ensure efficient customer flow
- Stocked shelves with products to ensure customer availability and store organization.
Education
Certificate - Medical Front Office
Mayfield College
Cathedral City, CA06-2026
High School Diploma -
Mount San Jacinto High School
Cathedral City, CA01-2019
Skills
- EMR/EHR proficiency
- HIPAA compliance
- Patient scheduling
- Insurance verification
- Appointment management
- Data entry
- Medical terminology
- Front office operations
- Administrative support
- Customer service
- Team collaboration
- Patient-centered care
- Communication skills
- Healthcare administration
Timeline
Medical Front Office Receptionist
El Mirador Surgery Center
05.2026 - 06.2026
Cashier
Jensen's
04.2021 - 08.2021
Seasonal Cashier
Kohl's
09.2020 - 12.2020
Courtesy Clerk
Ralph's Grocery Store
03.2018 - 09.2019
Certificate - Medical Front Office
Mayfield College
High School Diploma -
Mount San Jacinto High School