Sierra Yost
Baker City,OR
Summary
Dedicated professional with strong skills in customer service and effective communication. Proven ability to enhance customer satisfaction through goal setting and adaptability. Versatile experience in diverse work environments, committed to achieving professional success.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Household Manager
Self-Employed
Baker City, Oregon
01.2024 - Current
- Streamlined daily schedules to enhance time management efficiency.
- Facilitated educational activities, promoting cognitive and social development.
- Developed household organization systems for improved efficiency and accessibility.
- Oversaw family finances through strategic budgeting and meticulous expense tracking.
- Provided emotional support to foster resilience and boost self-esteem in children.
- Conducted research on child development best practices to refine parenting strategies.
Remote Customer Service Representative
KNS International
Draper, Utah
09.2022 - 01.2024
- Utilized CRM system to oversee customer interactions and maintain reliable records.
- Engaged with customers across multiple websites, employing various communication channels, such as email, live chat, and phone calls.
- Assessed customer accounts to identify chargeback claims and resolved them promptly and efficiently.
- Attended weekly team meetings to stay updated on individual and company progress metrics.
- Optimized structured home office setting to enhance productivity.
Youth Mentor
Discovery Ranch For Girls
Cedar City, Utah
02.2022 - 09.2022
- Kept a daily record of student treatment progress through their patient charts.
- Collaborated with other staff members to create a comprehensive treatment plan for each student.
- Implemented conflict intervention strategies to support youth during crisis.
- Led group activity sessions that promoted teamwork, collaboration, and social skills.
Deli Associate
Walmart
Cedar City, UT
01.2021 - 02.2022
- Collaborated with team members to maintain efficient workflow during peak hours.
- Executed effective merchandising strategies to enhance product visibility and increase sales.
- Trained new associates on food preparation techniques and customer service protocols.
- Resolved customer complaints promptly, ensuring a positive shopping experience.
Online Grocery Associate
Walmart
Cedar City, UT
09.2020 - 01.2021
- Collaborated with team members to optimize product selection and enhance customer satisfaction.
- Maintained accurate data entry for inventory management systems, ensuring up-to-date stock levels.
- Provided exceptional customer service support, addressing inquiries and resolving issues effectively.
- Assisted other store departments by auditing bins, moving and unloading freight, and restocking shelves when needed.
Warehouse Worker
Amazon
Salt Lake City, Utah
05.2020 - 07.2020
- Operated warehouse equipment to move and organize inventory efficiently.
- Maintained cleanliness and organization of the warehouse to ensure safety compliance.
- Followed standard operating procedures for packaging and shipping outgoing orders efficiently.
- Followed established guidelines for picking orders accurately.
Private Nanny
Private Care
Salt Lake City, UT
03.2020 - 05.2020
- Developed and implemented engaging educational activities to promote cognitive and social development.
- Maintained open communication with parents regarding children's progress and daily experiences.
- Assisted with homework and provided tutoring support in various subjects.
Facilities Assistant
Berea College
Berea, Kentucky
08.2019 - 03.2020
- Performed daily inspections of facility grounds to ensure safety and cleanliness standards were met.
- Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep student residential buildings in clean and orderly condition.
- Attended monthly team meetings to stay updated on expectations and regulations.
Captioning Agent
CaptionCall
Salt Lake City, UT
11.2018 - 05.2019
- Utilized captioning software to ensure accurate transcription of real-time conversations.
- Reviewed captioning content for adherence to quality standards and accessibility guidelines.
- Maintained a typing speed of over 45 words per minute.
Trampoline Park Employee
The Wairhouse
Salt Lake City, UT
10.2017 - 11.2018
- Upheld park rules to ensure a safe and fun environment for customers.
- Assisted the park manager in identifying marketing strategies to improve customer engagement.
- Joined the company softball team to build lasting relationships with co-workers and promote the company.
Education
Bachelor of Science - General Studies
Southern Utah University
Cedar City, UT 09.2020 - 12.2023
Skills
- CRM Systems
- Microsoft Office
- Transcription Systems
- Customer Service
- Adaptability
- Time Management
- Crisis Intervention
- Conflict Resolution
Accomplishments
Graduated college with Cum Laude award for maintaining a combined GPA of 3.6- 3.79.
Affiliations
Acted as volunteer PR representative for the Salt Lake chapter of the American Cancer Society Relay for Life from 2017 to 2018.
Timeline
Household Manager
Self-Employed
01.2024 - Current
Remote Customer Service Representative
KNS International
09.2022 - 01.2024
Youth Mentor
Discovery Ranch For Girls
02.2022 - 09.2022
Deli Associate
Walmart
01.2021 - 02.2022
Online Grocery Associate
Walmart
09.2020 - 01.2021
Bachelor of Science - General Studies
Southern Utah University
09.2020 - 12.2023
Warehouse Worker
Amazon
05.2020 - 07.2020
Private Nanny
Private Care
03.2020 - 05.2020
Facilities Assistant
Berea College
08.2019 - 03.2020
Captioning Agent
CaptionCall
11.2018 - 05.2019
Trampoline Park Employee
The Wairhouse
10.2017 - 11.2018