SIERRA SKY PUCKETT
NOVATO,CA
Summary
Experienced dental assistant turned Patient Care Coordinator and Receptionist. Skilled in managing patient inquiries and enhancing patient satisfaction. Excels in effective communication on and off the phone. Known for organizational skills and paying attention to details. Committed to delivering exceptional care under pressure and in a fast-paced environment to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Patient Care Coordinator, Receptionist
MARIN RECONSTUCTIVE PERIODONTICS, Dr. Hamed Javadi, DDS
Novato, CA
07.2022 - Current
- Coordinated patient appointments, ensuring timely access to care and minimizing scheduling conflicts.
- Implemented electronic health record updates, improving accuracy of patient information and accessibility.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Managed patient inquiries, providing accurate information and resolving issues effectively.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Registered Dental Assistant
Mill Valley Modern Dentistry, DR. LEO YANG, DDS
Mill Valley, CA
01.2010 - 06.2022
- Supervised dental assisting team to ensure high-quality patient care and efficient workflow.
- Developed and implemented training programs for new dental assistants to enhance skill proficiency.
- Assisted dentists with advanced procedures, ensuring adherence to safety protocols and best practices.
- Developed strong rapport with patients, easing anxieties through clear communication about their treatments.
- Managed front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members.
Education
Associate of Arts - DENTAL ASSISTING PROGRAM
COLLEGE OF MARIN
Kentfield, CA05-2010
High School Diploma -
TAMALPAIS HIGH SCHOOL
Mill Valley, CA06-2006
Skills
- Meticulous and organized
- Attention to detail
- Cross-functional teamwork
- Patient Registration and scheduling
- Patient relations and customer service
- Payment collection, billing and processing
- Verbal and written communication
- HIPAA and Policy compliance
- Conflict resolution
- Microsoft Word
- Records management
- Multitasking
Timeline
Patient Care Coordinator, Receptionist
MARIN RECONSTUCTIVE PERIODONTICS, Dr. Hamed Javadi, DDS
07.2022 - Current
Registered Dental Assistant
Mill Valley Modern Dentistry, DR. LEO YANG, DDS
01.2010 - 06.2022
Associate of Arts - DENTAL ASSISTING PROGRAM
COLLEGE OF MARIN
High School Diploma -
TAMALPAIS HIGH SCHOOL