Hi, I’m
Sifa Elizabeth
Summary
Dedicated professional with two years of experience in medical transportation scheduling and general ledger bookkeeping, seeking a challenging position to apply my expertise in optimizing scheduling operations , maintaining accurate financial records , and smooth management of incoming , outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
2
years of professional experience
Work History
MTM-Healthcare Services-Public Transit Services
Customer Care Representative
11.2023 - 02.2024
Job overview
- Developed and maintained effective communication channels with healthcare providers, transportation teams, and patients to enhance service delivery.
- Coordinated and scheduled medical transportation services for patients, ensuring timely and safe transportation to medical facilities.
- Contributed to team success, consistently achieving call center performance metrics.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Logged call information and solutions provided into internal database.
- Implemented scheduling software solutions to optimize routes, reduce costs, and improve overall operational efficiency.
- Successfully managed a high volume of transportation requests while maintaining a high level of accuracy and compliance with regulations.
Dillard's
Sales Support Associate
09.2021 - 03.2023
Job overview
- Oversaw the day-to-day general ledger activities, including journal entries, reconciliations, and financial reporting.
- Maintained accurate and up-to-date financial records, ensuring compliance with accounting principles and regulatory requirements.
- Collaborated with internal teams to streamline financial processes, identify cost-saving opportunities, and improve overall financial efficiency.
- Conducted regular audits to ensure data integrity and accuracy in financial statements.
- Applied effective time management techniques to meet tight deadlines.
Education
Pima Medical Institute , Tucson, AZ
Associate of Applied Science from Health Information Technology
05.2025
Graduation Solutions , Online
High School Diploma
10.2023
Skills
- Microsoft Office
- Complaint Handling
- Staff education and training
- Customer Relationship Management
- Payment Processing
- Medical Terminology
- Organization and Time Management
- Fluent in Swahili
- Calm Under Pressure
- Empathy
- Cultural Awareness
- Verbal and written communication
Languages
Swahili
Native or Bilingual
Timeline
Customer Care Representative
MTM-Healthcare Services-Public Transit Services
11.2023 - 02.2024
Sales Support Associate
Dillard's
09.2021 - 03.2023
Pima Medical Institute
Associate of Applied Science from Health Information Technology
Graduation Solutions
High School Diploma
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