Hi, I’m
Sifa Elizabeth
Summary
Dedicated professional with two years of experience in medical transportation scheduling and general ledger bookkeeping, seeking a challenging position to apply my expertise in optimizing scheduling operations , maintaining accurate financial records , and smooth management of incoming , outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
2
years of professional experience
Work History
MTM-Healthcare Services-Public Transit Services
Customer Care Representative
11.2023 - 02.2024
Job overview
- Developed and maintained effective communication channels with healthcare providers, transportation teams, and patients to enhance service delivery.
- Coordinated and scheduled medical transportation services for patients, ensuring timely and safe transportation to medical facilities.
- Contributed to team success, consistently achieving call center performance metrics.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Logged call information and solutions provided into internal database.
- Implemented scheduling software solutions to optimize routes, reduce costs, and improve overall operational efficiency.
- Successfully managed a high volume of transportation requests while maintaining a high level of accuracy and compliance with regulations.
Dillard's
Sales Support Associate
09.2021 - 03.2023
Job overview
- Oversaw the day-to-day general ledger activities, including journal entries, reconciliations, and financial reporting.
- Maintained accurate and up-to-date financial records, ensuring compliance with accounting principles and regulatory requirements.
- Collaborated with internal teams to streamline financial processes, identify cost-saving opportunities, and improve overall financial efficiency.
- Conducted regular audits to ensure data integrity and accuracy in financial statements.
- Applied effective time management techniques to meet tight deadlines.
Education
Pima Medical InstituteTucson, AZ
Associate of Applied Science from Health Information Technology
05.2025
Graduation Solutions Online
High School Diploma
10.2023
Skills
- Microsoft Office
- Complaint Handling
- Staff education and training
- Customer Relationship Management
- Payment Processing
- Medical Terminology
- Organization and Time Management
- Fluent in Swahili
- Calm Under Pressure
- Empathy
- Cultural Awareness
- Verbal and written communication
Languages
Swahili
Native or Bilingual
Timeline
Customer Care Representative
MTM-Healthcare Services-Public Transit Services
11.2023 - 02.2024
Sales Support Associate
Dillard's
09.2021 - 03.2023
Pima Medical Institute
Associate of Applied Science from Health Information Technology
Graduation Solutions
High School Diploma
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