Siham Kmairi
Davenport,USA
Summary
Dedicated Customer Service Representative with a strong track record in fostering client relationships and enhancing customer satisfaction. Proven ability to collaborate effectively in team environments while driving business growth. Committed to delivering results and supporting organizational success through exceptional service and partnership development.
Overview
3
3
Languages
9
9
years of professional experience
Work History
Manager
Once Upon A Child Franchise
Lakeland, Florida
11.2025 - Current
- Supervised daily operations and staff performance in a fast-paced retail environment.
- Managed scheduling, achieving optimal staffing levels during peak hours to meet customer demand.
- Monitored staff performance, addressing issues to uphold service quality.
- Trained new employees on store procedures and customer service standards.
- Resolved customer concerns promptly, maintaining high satisfaction levels.
- Conducted regular team meetings to track progress and identify actionable improvement areas.
- Coordinated inventory management and merchandise displays, enhancing product accessibility and customer experience.
- Ensured compliance with applicable laws, regulations, and industry standards.
Cashier
12.2017 - Current
- Processed customer transactions with accuracy and efficiency in a high-traffic retail environment.
- Handled cash, credit, and digital payments securely, ensuring customer satisfaction during peak hours.
- Assisted customers with product inquiries, delivering exceptional service to enhance overall shopping experience.
- Cashiers are typically responsible for working the cash register and interacting with customers to collect payments and provide change and a receipt for a customer's purchase.
Gas Station Manager
Sunoco
Lutz, USA
07.2024 - 10.2025
- Managed daily operations of gas station and convenience store.
- Supervised staff to ensure excellent customer service and teamwork.
- Implemented safety protocols to ensure compliance with regulations.
- Monitored and adjusted inventory levels for fuel and retail merchandise to meet customer demand.
- Oversaw cash handling processes and financial reporting accuracy.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Created and executed promotional strategies that enhanced store visibility and drove sales growth.
- Handled financial transactions to ensure accuracy and compliance with company policies. such as deposits, refunds, credits.
- Monitoring gas prices to ensure they remain competitive in the market.
- Training new employees on safety protocols and operational processes related to running a gas station.
- Organizing daily staff schedules and assigning shifts.
- Reconciling cash registers at the end of each shift to ensure accuracy and proper accounting procedures.
- Coordinated fuel deliveries from suppliers to maintain adequate inventory levels. of fuel products from vendors or suppliers on a regular basis.
- Investigating any complaints from customers regarding pricing discrepancies or product quality issues.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Housekeeper
Disneyland Resort
Orlando, Florida
10.2022 - 07.2024
- Maintained cleanliness in guest rooms and common areas throughout the resort.
- Inspected rooms for cleanliness and restocked supplies to maintain high guest satisfaction.
- Responded promptly to guest requests for additional services or amenities.
- Assisted in training new staff on housekeeping standards and procedures.
- Coordinated with team members to complete housekeeping tasks within designated timelines.
- Developed cleaning schedules to streamline workflow and enhance efficiency across shifts.
- Utilized cleaning equipment and supplies following safety procedures and protocols.
- Reported maintenance issues to ensure a safe and pleasant environment for guests.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Used cleaning chemicals following proper guidelines.
- Disinfected telephones, light switches and other frequently touched objects.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Relocated beds, sofas, and small furniture to thoroughly clean baseboards and eliminate dust from hard-to-reach areas.
- Scrubbed kitchen appliances, countertops and fixtures.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Interacted pleasantly with clients and guests when performing daily duties.
Warehouse Fulfillment Associate
Amazon
Lakeland, USA
10.2020 - 05.2022
- Packed customer orders accurately for timely shipment.
- Maintained inventory accuracy through regular cycle counts.
- Collaborated with team members to streamline workflow processes for increased efficiency.
- Stocked and received products, resolving issues promptly to maintain workflow.
- Executed safety protocols to ensure a secure work environment.
- Assisted in training new associates on warehouse procedures.
- Conducted quality checks to ensure product standards were met.
- Organized warehouse shelves, racks, and bins according to product codes.
- Inspected items for damages before stocking them onto shelves.
- Reported any damaged items immediately upon receipt to supervisor.
- Verified orders against invoices for accuracy prior to shipping.
- Processed returns from customers promptly according to company guidelines.
Key Holder
Dream World Gift Shop
Kissimmee, Florida
11.2017 - 03.2020
- Managed cash register operations while opening and closing store according to company policies.
- Verified accuracy of register tills at shift start and end, ensuring financial integrity.
- Handled customer returns and exchanges by applying store policies effectively.
- Assisted customers with product selection and resolved complaints to enhance shopping experience.
- Trained new staff on store policies and procedures, ensuring compliance and effective operations.
- Organized merchandise displays to enhance customer engagement and drive sales.
- Conducted inventory checks to maintain optimal stock levels and reduce discrepancies.
- Replenished merchandise displays and organized backroom storage for optimal efficiency.
Education
High School Or Equivalent -
College Ghandi
Casablanca Morocco06-1999
Skills
- Sales management
- Inventory management
- Merchandising
- Sales strategies
- Cash handling
- Customer service
- Staff training and supervision
- Team leadership
- Shift management
- Time management
- Problem solving
- Decision making
- Conflict resolution
- Communication
Languages
English
Professional
French
Limited
Arabic
Professional
Timeline
Manager
Once Upon A Child Franchise
11.2025 - Current
Gas Station Manager
Sunoco
07.2024 - 10.2025
Housekeeper
Disneyland Resort
10.2022 - 07.2024
Warehouse Fulfillment Associate
Amazon
10.2020 - 05.2022
Cashier
12.2017 - Current
Key Holder
Dream World Gift Shop
11.2017 - 03.2020
High School Or Equivalent -
College Ghandi